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For Companies At a Glance
- Tasks: Engage with residents, manage leasing activities, and create a vibrant community atmosphere.
- Company: Join a dynamic team focused on delivering exceptional resident experiences in property management.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to develop valuable skills.
- Why this job: Be at the heart of community building while enhancing your customer service and sales skills.
- Qualifications: Strong customer service and sales experience; training provided for software and operations.
- Other info: This is a temporary role starting immediately in Croydon, Greater London.
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment, managing leasing activities and creating outstanding resident experiences? If so, we have the perfect opportunity for you!
About the Role
As a Leasing Assistant, you’ll be at the heart of the community, ensuring residents experience seamless service 24/7. Your daily duties will include front of house, tenancy administration, building inspections, and resident engagement, all while fostering strong relationships with contractors and suppliers.
Key Responsibilities:
- First point of contact for residents, contractors, visitors
- Conducting sales and leasing activities, including viewings and follow-ups.
- Managing enquiries
- Supporting move-in and move-out processes.
- Assist with resident events to create a thriving community.
- Ensuring the property meets high standards for viewings.
- Handling administrative tasks such as database updates and maintenance requests.
- Responding to resident queries and concerns with professionalism and care.
What We're Looking For:
- Strong customer service skills with sales experience in the property, BTR, or PBSA sector
- Excellent organisational abilities, multitasking skills, and attention to detail.
- A proactive attitude with the ability to work independently and as part of a team.
- Competence in Microsoft Office and property operations software (training provided).
- Strong verbal and written communication skills.
- Knowledge of landlord/tenant legislation and UK health & safety regulations is a plus!
This is a temporary role to start immediately. Based in Croydon, Greater London. £14.50ph
Leasing Assistant employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Assistant
✨Tip Number 1
Familiarise yourself with the local property market in Croydon. Understanding the area and its amenities will help you engage effectively with potential residents during viewings and inquiries.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Leasing Assistant. Role-playing with a friend can help you respond confidently to resident queries and concerns.
✨Tip Number 3
Network with professionals in the property sector, especially those who have experience in leasing roles. Attend local events or join online forums to gain insights and tips that could give you an edge in your application.
✨Tip Number 4
Demonstrate your proactive attitude by preparing questions about the role and the company during your interview. This shows your genuine interest and helps you stand out as a candidate who is eager to contribute.
We think you need these skills to ace Leasing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant sales experience in the property sector. Use specific examples to demonstrate how you've successfully managed leasing activities or resident engagement in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional service and your ability to thrive in fast-paced environments. Mention your organisational skills and how you can contribute to creating outstanding resident experiences.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office and any property operations software you’ve used. If you have knowledge of landlord/tenant legislation or health & safety regulations, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Leasing Assistant role.
How to prepare for a job interview at Ritz Recruitment
✨Showcase Your Customer Service Skills
As a Leasing Assistant, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled resident queries or resolved issues, demonstrating your commitment to creating outstanding resident experiences.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities and multitasking skills. Be ready to discuss how you manage your time effectively, prioritise tasks, and keep track of multiple leasing activities simultaneously.
✨Familiarise Yourself with Relevant Legislation
Knowledge of landlord/tenant legislation and UK health & safety regulations can set you apart. Brush up on these topics before the interview, as it shows your proactive attitude and readiness to handle responsibilities in compliance with legal standards.
✨Prepare for Role-Playing Scenarios
You may be asked to role-play a scenario involving a resident query or a leasing activity. Practise how you would approach these situations, focusing on your communication skills and professionalism to leave a positive impression.
