At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware across multiple sites.
- Company: Join a growing laboratory network in Hertfordshire and West Essex.
- Benefits: Competitive salary, generous leave, and mileage reimbursement for travel.
- Other info: Dynamic role with opportunities for professional growth and varied responsibilities.
- Why this job: Be part of exciting infrastructure projects and make a real impact.
- Qualifications: 5 years of IT support experience and strong problem-solving skills.
The predicted salary is between 35000 - 40000 £ per year.
Salary: £35,000 - 40,000 per year
Requirements
- Minimum 5 years experience in a similar IT support / field engineer role
- Strong hands‑on experience with hardware provisioning, troubleshooting & repairs
- Proficiency with PCs, laptops, printers, and mobile devices
- Basic networking knowledge (TCP/IP, port patching, etc.)
- Excellent problem‑solving and communication skills
- Ability to manage workload independently across multiple sites
- Experience supporting IT projects or transformation work (desirable)
- Previous experience in a multi‑site environment (desirable)
Responsibilities
- Providing desktop and endpoint support across multiple sites
- Deploying, configuring, and maintaining IT hardware (PCs, laptops, printers, mobile devices)
- Diagnosing and resolving hardware and software issues
- Supporting upgrades, repairs, and ongoing maintenance
- Carrying out regular site visits and responding to support requests
- Assisting with IT projects and transformation initiatives within new laboratory environments
- Acting as a point of escalation and working closely with wider IT teams
Technologies
- Hardware Support
- Mobile Network
- TCP/IP
We are currently recruiting for an experienced IT Endpoint Field Service Engineer to support a growing laboratory network across Hertfordshire and West Essex. This hands‑on, field‑based role focuses on hardware support, troubleshooting, and site‑based IT service delivery. The primary base is in Watford, with initial training in Kings Cross and frequent travel to various sites including Harlow, Hemel Hempstead, and Stevenage. We offer a 40‑hour work week, generous leave entitlements, and mileage reimbursement for travel outside the base location. This is a great opportunity for an IT engineer looking for a varied and responsible role in exciting infrastructure projects.
IT Endpoint Field Service Engineer employer: RITZ RECRUITMENT
Ritz Recruitment is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the tech recruitment sector. With a hybrid working model and uncapped commission, employees enjoy flexibility and the potential for significant earnings, while also benefiting from clear progression pathways and continuous training to enhance their skills. Located in a vibrant area, Ritz Recruitment provides a supportive environment where talent thrives and career growth is encouraged.
