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- Tasks: Deliver exceptional customer service and support day-to-day operations in a luxury property.
- Company: Vibrant luxury property company in Glasgow, creating a welcoming community.
- Benefits: Competitive pay of £13.50ph, flexible hours, and immediate start.
- Why this job: Be the heart of a dynamic environment and make a real difference for residents.
- Qualifications: Experience in customer service or people-facing roles, with strong communication skills.
- Other info: Join a supportive team and help build a thriving community.
The predicted salary is between 1040 - 1560 £ per month.
Temporary Customer Service Assistant/Reception – Glasgow G3 £13.50ph – 5 days a week including most weekends, 40 hours a week - Immediate start!
Be the Heart of a Vibrant Luxury Property Company. Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, people-focused environment? Work within this buzzy luxury apartment and you can get involved! We’re looking for an enthusiastic and proactive team player to help provide support in day-to-day operations of the property and to play a vital role in creating a place that residents are proud to call home.
What you'll do:
- Provide a warm, professional front-of-house service that always goes the extra mile
- Complete administrative tasks including logging of maintenance requests, updating the database
- Assist with summer community preparations including move in and move out process
- Handle sales and leasing activities which may include chasing outstanding rent, conducting viewings, enquiries and renewals
- Support resident events that bring people together and build community
- Be the first line of response for queries and issues including post and parcel management
- Maintain strong relationships with residents
- Assist with marketing activities, from leafleting to open days
What we're looking for:
- A customer service star with experience in either student accommodation, hospitality, property, or a people-facing role
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills
- Organised, adaptable, and comfortable working autonomously
- A team player with strong communication skills and genuine enthusiasm for making a difference
If you’re ready to help shape a community and be a part of something meaningful, then we want to hear from you.
Customer Service Associate - Glasgow, Scotland employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Glasgow, Scotland
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the luxury property company. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering exceptional experiences, think of some common customer queries or issues you might face. Role-play these situations with a friend to boost your confidence and showcase your problem-solving skills during the interview.
✨Tip Number 3
Show off your enthusiasm! When you’re chatting with the hiring team, let your passion for creating a vibrant community shine through. Share examples of how you've gone the extra mile in previous roles, whether it’s organising events or building relationships with residents.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your professionalism but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Associate - Glasgow, Scotland
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you’re genuinely excited about creating exceptional experiences for residents and visitors alike.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. We love seeing how your past experiences can contribute to our vibrant community, so don’t hold back!
Be Professional Yet Approachable: When writing your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can connect with people, so let your personality come through while keeping it polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Ritz Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the luxury property company. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you went above and beyond for a customer. Whether it was resolving an issue or creating a memorable experience, these stories will highlight your passion for exceptional service, which is key for this role.
✨Demonstrate Team Spirit
Since the job requires a proactive team player, think of instances where you collaborated with others to achieve a common goal. Be ready to discuss how you contribute to a positive team environment and support your colleagues, especially in a busy setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about community events or how they handle resident feedback, which ties back to the responsibilities outlined in the job description.
