At a Glance
- Tasks: Lead a vibrant team to deliver exceptional customer experiences in student accommodation.
- Company: Dynamic student accommodation provider in Central London.
- Benefits: Competitive pay at £15.50ph and opportunities for personal growth.
- Other info: Join a supportive community with a focus on health and safety.
- Why this job: Make a real impact on residents' lives while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities required.
The predicted salary is between 15.5 - 15.5 £ per hour.
Front Of House Supervisor, Temporary, £15.50ph
Are you passionate about delivering outstanding customer experiences and leading high-performing teams?
We are looking for an enthusiastic and proactive Front of House Supervisor to join a vibrant student accommodation in Central London.
In this key role, you will oversee the day-to-day operation of our reception and resident services function, ensuring every resident, guest, and stakeholder receives exceptional service.
You will lead by example, support the development of the Front of House team, and help create a safe, welcoming, and vibrant community for our residents.
Duties
Provide daily supervision, coaching, and support to the Front of House team.
Lead by example, delivering exceptional customer service and operational excellence.
Monitor performance, provide constructive feedback, and support colleague development.
Ensure clear communication and seamless shift handovers.
Deliver an outstanding resident and guest experience at every interaction.
Act as the first point of escalation for resident concerns and complaints, ensuring effective resolutions.
Build strong, positive relationships with residents throughout their journey.
Support the delivery of resident events and community initiatives.
Drive resident satisfaction, positive feedback, and online reputation scores.
Maintain exceptional presentation standards across reception and communal areas.
Manage day-to-day administrative tasks and property management systems.
Oversee parcel management, key control, visitor management, and contractor sign-in procedures.
Ensure resident records are accurate and up to date.
Support key operational periods including check-ins, check-outs, and summer turnaround.
Promote a strong health and safety culture throughout the building.
Conduct regular inspections and property walks.
Identify and escalate maintenance, security, welfare, and compliance concerns.
Support emergency response procedures, incident reporting, and fire safety protocols.
Assist with audits, mystery shop assessments, and compliance inspections.
Skills & Experience
Previous experience in a customer-facing supervisory role.
Experience within PBSA (Purpose Built Student Accommodation), hospitality, residential, or hotel operations Strong leadership and team development capabilities.
Excellent communication and interpersonal skills.
Proven ability to manage complaints and challenging situations professionally.
Highly organised with strong administrative skills.
Ability to thrive in a fast-paced environment and manage competing priorities.
Good understanding of health and safety responsibilities.
Proficiency in Microsoft Office and property management systems.
Experience within PBSA (Purpose Built Student Accommodation), hospitality, residential, or hotel operations
Front of House Supervisor employer: RITZ RECRUITMENT
Ritz Recruitment is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the tech recruitment sector. With a hybrid working model and uncapped commission, employees enjoy flexibility and the potential for significant earnings, while also benefiting from clear progression pathways and continuous training to enhance their skills. Located in a vibrant area, Ritz Recruitment provides a supportive environment where talent thrives and career growth is encouraged.
