Customer Service Associate - Build to Rent
Customer Service Associate - Build to Rent

Customer Service Associate - Build to Rent

Salford Full-Time 22700 - 30000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with residents, manage queries, and enhance community experiences.
  • Company: Join a fast-growing operator in the Build-to-Rent sector with premium amenities.
  • Benefits: Enjoy a competitive salary, discretionary bonus, and a vibrant work environment.
  • Why this job: Be part of a dynamic team that values customer satisfaction and community engagement.
  • Qualifications: Experience in customer service or property management is preferred; social media savvy is a plus.
  • Other info: Weekend work required; apply now to join a supportive and energetic team!

The predicted salary is between 22700 - 30000 £ per year.

Salary: £27,000 - £30,000 plus 10% discretionary bonus

Hours: Monday – Friday, 9:00am-5:30pm (with two Saturdays a month, day off provided during the week)

Location: Salford Quays

My client is a rapidly growing operator in the Build-to-Rent (BTR) sector. Their standout Build-to-Rent development offers 151 beautifully designed individual units. Residents enjoy a host of premium amenities, including a fully equipped gym, a calming yoga studio, and a fantastic roof terrace with stunning panoramic views across the Quays.

Key Responsibilities and Activities

  • Community care, Engagement and Satisfaction
  • Lead front of house and telephone support; managing and dealing with day-to-day queries.
  • Develop and maintain relationships with the residents.
  • Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers’ expectations and service levels.
  • Arranging and developing the resident experience through programming, initiatives, events and administration.
  • Actively engage with tenants through various online platforms, responding to news feeds posts, direct messages and posting regularly on the news feed and other social media platforms.
  • Maintain visual promotions of up-and-coming programming/events and community lead initiatives.
  • Be proactive and inform the management team of any problems and situations arising.
  • Ensuring customer expectations and satisfaction is achieved in line with agreed service level agreements.
  • Actively seek and act on tenant feedback to improve services.
  • Ensure visitors and contractors are signed in and out of the site in accordance with procedures.
  • Deliver best-in-class service to ensure tenant satisfaction and retention, ensuring a high standard of customer service at all times.
  • Maintain systems with up-to-date customer feedback and personal preferences.
  • Undertake any reasonable ad hoc duties requested by the General Manager.

Social Media

  • Assist in managing The Anchorage social media channels (e.g., TikTok, Facebook, YouTube, Twitter, Instagram, Pinterest, LinkedIn, Google+).
  • Produce relevant content across appropriate social media channels, ensuring the co-ordination of messaging and brand message across all channels.
  • Understand the impact of social and digital media on brand reputation.
  • Responding to any mentions over all relevant social media platforms and engage with the social media users.
  • Regular monitoring of competitor social media sites.

Lettings

  • Assist with lettings and the customer journey through to booking and actively managing the enquiry pipeline.
  • Have a full understanding of all the products and services offered by The Anchorage as well as those offered by competitors.
  • Be able to relate all product offerings to prospective tenants with associated costs.
  • Provide general administrative support to the management team including writing letters/emails, raising POs/invoices, filing, receiving payment and issuing receipts.
  • Undertaking viewings with interested parties.
  • Review tenancy agreement applications for suitability of tenants and guarantors (where applicable).
  • Gathering client data to fulfil booking requirements and communicate to relevant teams.
  • Dealing with resident enquiries in a timely manner.

Financial Management Support

  • Analysing reports and bookings to determine and communicate price increases.
  • Be fully aware of the company financial targets and interpret relevant reports.
  • Implementation and following of financial controls in line with financial operating procedures.
  • Use of the computerised internal booking and finance package to manage financial information.
  • Ensure billing is completed in line with company procedures as set out by Ark Living.
  • Effective and accurate credit control to ensure no outstanding debt on client accounts, taking remedial actions.

Health & Safety

  • Follow policies and procedures dictated by current H&S legislation.
  • To be fully conversant with the company’s fire and emergency procedures including personal emergency evacuation plan for disabled residents (where appropriate).

Who we’re looking for:

  • Ideally you will have experience of working in a similar role within the build to rent industry or PBSA (purpose built student accommodation) or have previous administration/front of house experience in property or the hotel industry.
  • Previous financial knowledge including credit and cost control desirable.
  • Demonstrable current social networking experience and social analytics tools knowledge.
  • ARLA or IRPM qualification desirable.
  • Up to date knowledge of English statutory letting requirements would be advantageous.

Character & Ability

  • Self-starter and able to work to targets.
  • Strong communication skills, both written and verbal.
  • Strong administration skills.
  • Organised, flexible and dedicated.
  • Professional, positive, persuasive and enthusiastic approach.

Please note this role will include periods of weekend (Saturday) Lone Working.

In the first instance please apply by forwarding your CV.

Please contact Vicky at our Manchester office.

Ritz recruitment – Employment Agency

Customer Service Associate - Build to Rent employer: Ritz Recruitment

Join a dynamic and rapidly growing operator in the Build-to-Rent sector, where you will be part of a vibrant community at Salford Quays. Enjoy a supportive work culture that prioritises employee growth, offering opportunities for professional development while working in a stunning environment with premium amenities. With a competitive salary and a discretionary bonus, this role promises not just a job, but a meaningful career in customer service.
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Contact Detail:

Ritz Recruitment Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Associate - Build to Rent

✨Tip Number 1

Familiarise yourself with the Build-to-Rent sector and the specific amenities offered by the company. Understanding their unique selling points will help you engage more effectively during interviews and demonstrate your genuine interest in the role.

✨Tip Number 2

Showcase your social media skills by creating a mock content plan for The Anchorage's social media channels. This will not only highlight your creativity but also your understanding of how to engage with residents and promote community events.

✨Tip Number 3

Prepare to discuss your experience in customer service and how you've handled challenging situations in the past. Use specific examples that demonstrate your ability to maintain high levels of satisfaction and engagement with clients.

✨Tip Number 4

Research the company's competitors and be ready to discuss how you can help The Anchorage stand out in the market. This shows initiative and a strategic mindset, which are valuable traits for a Customer Service Associate.

We think you need these skills to ace Customer Service Associate - Build to Rent

Customer Service Excellence
Strong Communication Skills
Social Media Management
Relationship Building
Problem-Solving Skills
Attention to Detail
Organisational Skills
Financial Management Knowledge
Administrative Skills
Proficiency in Social Analytics Tools
Understanding of H&S Legislation
Self-Motivation
Flexibility and Adaptability
Experience in Property Management or Hospitality

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in the Build-to-Rent or property sectors. Emphasise any roles where you've managed customer relationships or handled queries effectively.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the Build-to-Rent industry. Mention specific skills that align with the job description, such as social media management and financial knowledge.

Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've successfully engaged with customers or resolved issues. Use clear and concise language throughout your application.

Highlight Relevant Qualifications: If you have any qualifications like ARLA or IRPM, make sure to mention them. Also, include any training or certifications related to health and safety, as these are important for the role.

How to prepare for a job interview at Ritz Recruitment

✨Research the Company and Sector

Before your interview, take some time to research the Build-to-Rent sector and the specific company you're applying to. Understand their values, mission, and the amenities they offer. This knowledge will help you tailor your answers and show genuine interest.

✨Demonstrate Customer Service Skills

As a Customer Service Associate, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to maintain high satisfaction levels.

✨Engage with Social Media Knowledge

Since the role involves managing social media channels, be ready to discuss your experience with various platforms. Share any relevant content you've created or campaigns you've managed, and demonstrate your understanding of how social media impacts brand reputation.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, such as dealing with difficult residents or managing multiple tasks, and prepare thoughtful responses on how you'd handle them.

Customer Service Associate - Build to Rent
Ritz Recruitment
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  • Customer Service Associate - Build to Rent

    Salford
    Full-Time
    22700 - 30000 £ / year (est.)

    Application deadline: 2027-06-16

  • R

    Ritz Recruitment

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