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- Tasks: Be the friendly face for residents, handling enquiries and creating a welcoming vibe.
- Company: Join a luxury student accommodation that values community and service.
- Benefits: Enjoy weekly pay, flexible hours, and a supportive work environment.
- Why this job: Perfect for those who love helping others and thrive in dynamic situations.
- Qualifications: Customer service experience is a must; IT skills and great communication are key.
- Other info: Immediate start available; part-time role with weekend shifts.
Part Time Customer Service Assistant - £12.60p/h Manchester, M15
Weekly pay, PAYE - Immediate start - 20 Hours per week
We are currently seeking a temporary customer service assistant to serve as the initial point of contact for residents at this luxury student accommodation. Your warm and friendly demeanour will be crucial in building strong relationships and creating a welcoming atmosphere.
Duties will include:
- Responding to day-to-day enquiries from residence face to face and over the phone
- Managing busy situations and conflicting priorities with ease
- Handling difficult customers and creating a positive outcome
- Organising parcels and mail
- Answering and redirecting phone calls
- Providing fantastic customer service
Key Requirements:
- Prior experience in customer service is essential
- Experience in administrative and reception duties is preferred
- Proficiency in IT
- Customer-focused with experience in a service-oriented environment
- Excellent organisational and communication skills, with the ability to multi-task
This is a temporary role that starts immediately and will include weekends. Apply now for immediate consideration!
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of student accommodation. Understanding the unique challenges and expectations of students can help you tailor your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can prepare you for real-life interactions with residents.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to handle the busy environment of a customer service assistant.
✨Tip Number 4
Be ready to discuss your IT proficiency. Familiarise yourself with common software used in customer service roles, as this knowledge can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise any roles where you managed enquiries, handled difficult customers, or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your warm and friendly demeanour. Mention specific examples of how you've built relationships with customers in previous roles.
Highlight Key Skills: In your application, clearly outline your organisational and communication skills. Provide examples of how you've successfully multitasked or managed conflicting priorities in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ritz Recruitment
✨Show Your Warmth
As a Customer Service Assistant, your friendly demeanour is key. Make sure to greet your interviewer with a smile and maintain a positive attitude throughout the conversation.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult customers or busy situations in the past. This will showcase your ability to manage conflicting priorities and create positive outcomes.
✨Highlight Relevant Experience
Be ready to discuss your previous customer service roles and any administrative duties you've performed. Emphasise your IT proficiency and how it can benefit the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you understand how you can contribute to creating a welcoming atmosphere for residents.
