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- Tasks: Engage with residents and manage leasing activities to create a vibrant community.
- Company: Dynamic property management team focused on exceptional resident experiences.
- Benefits: Competitive pay, flexible hours, and valuable experience in customer service.
- Why this job: Be the face of the community and make a real difference in residents' lives.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
- Other info: Temporary role with immediate start in Croydon, perfect for gaining experience.
The predicted salary is between 14 - 16 £ per hour.
Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment, managing leasing activities and creating outstanding resident experiences? If so, we have the perfect opportunity for you!
As a Leasing Assistant, you'll be at the heart of the community, ensuring residents experience seamless service 24/7. Your daily duties will include front of house, tenancy administration, building inspections, and resident engagement, all while fostering strong relationships with contractors and suppliers.
Key Responsibilities:- First point of contact for residents, contractors, visitors
- Conducting sales and leasing activities, including viewings and follow-ups.
- Managing enquiries
- Supporting move-in and move-out processes.
- Assist with resident events to create a thriving community.
- Ensuring the property meets high standards for viewings.
- Handling administrative tasks such as database updates and maintenance requests.
- Responding to resident queries and concerns with professionalism and care.
- Strong customer service skills with sales experience in the property, BTR, or PBSA sector
- Excellent organisational abilities, multitasking skills, and attention to detail.
- A proactive attitude with the ability to work independently and as part of a team.
- Competence in Microsoft Office and property operations software (training provided).
- Strong verbal and written communication skills.
- Knowledge of landlord/tenant legislation and UK health & safety regulations is a plus!
This is a temporary role to start immediately. Based in Croydon, Greater London. £14.50ph
Locations
Leasing Assistant in Croydon, Surrey employer: Ritz Recruitment
Contact Detail:
Ritz Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Assistant in Croydon, Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the community and values of the organisation. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Leasing Assistant, you'll be the first point of contact for residents. Think about how you'd handle different situations and practice your responses. This will help you feel more confident during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and keep everything running smoothly. Use examples from past experiences to illustrate your multitasking abilities and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Leasing Assistant in Croydon, Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for residents or clients in the past, so share those stories that showcase your passion for delivering exceptional service!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Leasing Assistant role. Mention specific responsibilities from the job description and explain how your skills match what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Ritz Recruitment
✨Know Your Stuff
Before the interview, brush up on your knowledge of the property sector, especially around leasing and tenant legislation. Familiarise yourself with common questions about customer service scenarios, as you'll want to demonstrate your expertise and confidence in handling resident queries.
✨Showcase Your People Skills
As a Leasing Assistant, you'll be the first point of contact for residents and contractors. Prepare examples of how you've successfully managed customer interactions in the past. Think about times when you went above and beyond to create a positive experience—these stories will resonate well with the interviewers.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities and multitasking, come prepared to discuss how you manage your time and prioritise tasks. You might even want to bring a planner or a digital tool you use to keep track of your responsibilities—this shows you're proactive and ready to hit the ground running.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges they face in leasing. This not only shows your genuine interest in the role but also gives you a chance to assess if this is the right fit for you.
