At a Glance
- Tasks: Manage complaints and claims, ensuring effective resolution and compliance with regulations.
- Company: Join a respected global law firm with a strong reputation.
- Benefits: Competitive salary, flexible part-time hours, and hybrid working model.
- Other info: Opportunity for professional growth and collaboration with senior stakeholders.
- Why this job: Take ownership of a vital role with significant autonomy and impact.
- Qualifications: Experience in complaints or claims management within a regulated environment.
The predicted salary is between 75000 - 95000 £ per year.
Complaints & Claims Manager to join its established Risk & Compliance team on a part-time basis (2 days per week). This is a unique opportunity for an experienced legal risk or complaints professional to take ownership of the firm's complaints and claims function, working closely with senior stakeholders to ensure matters are managed effectively, sensitively and in accordance with regulatory requirements.
The Role
Reporting into the Head of Risk & Compliance, you will be responsible for managing complaints and professional claims from initial notification through to resolution. You'll liaise with internal stakeholders, regulators and insurers, oversee investigations, identify trends, and contribute to continuous improvements across the firm's risk and client care processes.
Key responsibilities include:
- Managing complaints and professional claims from inception through to resolution.
- Conducting fair and proportionate investigations and preparing high-quality written responses.
- Acting as the primary contact for regulatory bodies, the Legal Ombudsman and professional indemnity insurers.
- Producing management information and reporting on trends, risks and lessons learned.
- Supporting debt recovery matters once proceedings have commenced.
- Maintaining complaints policies and delivering guidance and training to colleagues to promote best practice.
About You
You'll have previous experience managing complaints, claims, professional indemnity matters or regulatory casework within a law firm or another regulated professional services environment. You'll also demonstrate:
- Excellent investigative and analytical skills.
- Strong understanding of legal and regulatory obligations surrounding complaints handling.
- Experience liaising with regulators, insurers or ombudsman schemes.
- Outstanding written communication and stakeholder management skills.
- The confidence and credibility to work with senior partners and business leaders.
- Exceptional organisational skills with the ability to manage a varied caseload independently.
What's on Offer
Salary of £75,000 - £95,000 FTE (pro rata for a two-day-per-week position). Flexible, part-time working arrangement. Hybrid working model. Opportunity to join a highly respected global law firm with an excellent reputation. A standalone role with significant autonomy and visibility across the business.
If you're an experienced complaints, claims or legal risk professional looking for a flexible, senior-level opportunity within a leading international law firm, we'd love to hear from you.
Complaints & Claims Manager - 2 days per week employer: RITZ RECRUITMENT
Ritz Recruitment is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within the tech recruitment sector. With a hybrid working model and uncapped commission, employees enjoy flexibility and the potential for significant earnings, while also benefiting from clear progression pathways and continuous training to enhance their skills. Located in a vibrant area, Ritz Recruitment provides a supportive environment where talent thrives and career growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints & Claims Manager - 2 days per week
✨Leverage Your Local Law Community
Get involved with local legal societies or student law associations; they often have great networking events and workshops. It’s a brilliant way to meet practising lawyers and potentially get referred for part-time roles at firms like RITZ RECRUITMENT.
✨Showcase Your Skills with Mock Trials
Participate in mock trial competitions or legal clinics while studying. This not only sharpens your skills but also gives you practical experiences to talk about in interviews—perfect for a part-time role in law!
✨Tap Into Internship Networks
Make use of university career services to find internships or part-time opportunities. Many law firms source talent directly from student pools, so getting your foot in the door can lead to a longer-term position at a place like RITZ RECRUITMENT!
✨Apply Directly on Our Website
Don’t forget to check out RITZ RECRUITMENT’s careers page for specific listings. Applying directly can often give you an edge—plus, we appreciate candidates who show interest in our firm specifically!
We think you need these skills to ace Complaints & Claims Manager - 2 days per week
Some tips for your application 🫡
Highlight Relevant Law Experience:When applying for this part-time role, make sure to focus on any legal internships, placements, or volunteer work you've done. Even if it’s just shadowing a lawyer, let us know how these experiences shaped your understanding of law and legal services. Every bit counts and shows your commitment to the field!
Use Clear Legal Terminology:Since you’re applying for a position in law services, it’s important to use appropriate legal terminology in your CV and cover letter. This will not only demonstrate your knowledge but also show us that you’re comfortable with the language of the profession. Avoid jargon overload, though; clarity is key!
Show Your Availability:As this is a part-time position, don’t forget to clearly state your availability in your application. Let us know what days and hours you’re free to work, and make it easy for us to see how you’d fit into our team. The more specific, the better!
Tailor Your Cover Letter Just For Us:Your cover letter is a chance to shine! Make it personal and tailored specifically to our role at RITZ RECRUITMENT. Talk about why you’re interested in legal services and how your experiences align with what we do. A sprinkle of passion goes a long way!
How to prepare for a job interview at RITZ RECRUITMENT
✨Show Off Your Legal Knowledge
Brush up on key legal concepts and current events in the legal realm that may affect your role. Be ready to discuss any relevant case studies or examples, as this demonstrates your engagement with the law beyond just theoretical knowledge.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you might be assessed on how you'd handle specific legal situations. Think about practical examples from your studies or previous experiences that highlight your problem-solving skills and ethical considerations.
✨Balance Your Expertise with Flexibility
As this is a part-time role, be prepared to discuss your time management skills and how you can juggle work with your studies or other commitments. Employers will want to see how you can contribute effectively while maintaining a flexible schedule.
✨Highlight Your Commitment to Continuous Learning
Conveying your dedication to ongoing education in the legal field gives a strong impression. Mention any additional courses, certifications, or workshops you've pursued that enhance your legal expertise, showing your motivation for growth in your career.
