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For Companies At a Glance
- Tasks: Deliver exceptional service and support in a vibrant student accommodation community.
- Company: Join a lively team in the heart of Bristol city centre.
- Benefits: Earn £12.75 per hour with flexible, temporary work opportunities.
- Other info: Dynamic role with opportunities to build relationships and enhance your skills.
- Why this job: Be the friendly face that makes residents feel at home and engaged.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25000 - 25000 £ per year.
We're looking for an enthusiastic, friendly Customer Service Assistant/Receptionist to join a vibrant student accommodation community in the heart of Bristol city centre. This is temporary work on an ad-hoc basis. As the first point of contact for residents, you'll play a key role in delivering exceptional service and keeping the building running smoothly.
Key Responsibilities
- Respond to enquiries from current and prospective residents across social media, email, phone and face-to-face.
- Sort and distribute incoming mail and parcels.
- Build positive relationships with residents through regular interaction.
- Conduct property viewings for potential residents.
- Take and process payments; monitor and follow up on rent arrears where required.
- Maintain accurate customer records and filing systems.
- Work closely with the maintenance and accommodation teams to log and resolve issues promptly.
- Support with organising events, open days and community activities.
Ideal Candidate
- Previous experience in a customer-facing role.
- Background in student accommodation, property, travel or hospitality is a plus.
- Warm, approachable and people-focused.
- Passionate about delivering excellent customer service.
- Strong communication and interpersonal skills.
- Able to remain calm and organised in a busy environment.
- Comfortable working at pace and handling multiple tasks.
Reception/Customer Service in Bath employer: RITZ RECRUITMENT
Contact Detail:
RITZ RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception/Customer Service in Bath
✨Tip Number 1
Get to know the company culture! Before you step into that interview, do a bit of research on the student accommodation community. Understanding their vibe will help you connect better and show them you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since you'll be the first point of contact, role-play common scenarios with a friend. This will help you feel more confident when responding to enquiries and building relationships with residents.
✨Tip Number 3
Show off your multitasking abilities! In a busy environment, being organised is key. Think of examples from your past experiences where you juggled multiple tasks and share those during your chat with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Reception/Customer Service in Bath
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with residents in a friendly manner.
Tailor Your Experience: Make sure to highlight any previous experience you have in customer-facing roles. We love seeing how your background in hospitality or student accommodation can bring value to our vibrant community!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to join our team.
How to prepare for a job interview at RITZ RECRUITMENT
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and handling enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a Customer Service Assistant, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. This will demonstrate your warm and approachable nature, which is exactly what they’re looking for.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult resident or managing multiple tasks at once. Think through some scenarios beforehand and outline your thought process. This shows that you can remain calm and organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the environment is the right fit for you.