Customer Service / Reception, Manchester M14
Temporary 3 months, £13.50ph, Immediate Start
We are looking for a friendly, organised, and customer-focused Customer Service Assistant to help create an exceptional living experience for residents of this vibrant student accommodation. This is a varied role combining customer service, administration, sales, marketing, and operational support within a vibrant student accommodation community.
If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you.
What You'll Be Doing
- Deliver a welcoming and professional front-of-house service.
- Respond to resident enquiries and resolve issues efficiently.
- Support community events and activities that enhance the resident experience.
- Manage maintenance requests and ensure issues are appropriately logged and tracked.
- Maintain accurate records, databases, and resident documentation.
- Assist with resident communications, notices, and general administration.
- Support move-in and move-out periods, helping ensure a smooth resident journey.
- Support sales and leasing activities to maximise occupancy levels.
- Assist with local marketing activities and community engagement initiatives.
- Support rent collection processes and follow up on outstanding arrears.
About You
- Previous experience in a customer-facing role.
- Excellent customer service and communication skills.
- Strong organisational skills with the ability to multitask and prioritise.
- Good working knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Confidence working with databases and administrative systems.
- A proactive, positive, and professional approach.
- Strong relationship-building skills and the ability to work with diverse groups of people.
- The ability to work independently while contributing effectively as part of a team.
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Customer Service Assistant/Reception in Manchester employer: Ritz Recruitment Ltd
As an Assistant Accommodation Manager in Portsmouth, you will be part of a dynamic team dedicated to enhancing the student living experience. Our vibrant work culture prioritises collaboration and community engagement, offering you opportunities for personal and professional growth while making a meaningful impact on residents' lives. With competitive pay and a supportive environment, we ensure that our employees thrive both in their roles and in their careers.
