At a Glance
- Tasks: Support day-to-day management of student accommodation and deliver exceptional customer service.
- Company: A major UK-based provider of purpose-built student housing with a strong reputation.
- Benefits: Salary between £29,000 - £32,000 per annum plus a 5% bonus.
- Other info: Position based in Leicester, working 37.5 hours per week.
- Why this job: Join a respected organisation and impact residents' university experiences.
- Qualifications: Experience in property management or hospitality is highly advantageous.
The predicted salary is between 32000 - 32000 £ per year.
Leicester - LE2 7JD Full-Time | Permanent 37.5 Hours per Week £29,000 - £32,000 per annum + 5% Bonus
About the Opportunity
Our client is a major UK-based student accommodation provider that manages purpose-built student housing (PBSA) across the country. With a strong reputation for delivering exceptional resident experiences, they are seeking an enthusiastic and customer-focused Assistant Operations Manager to join their team in Leicester. Working 5 days out of 7 per week, this is an excellent opportunity for an ambitious professional looking to develop their career within property operations, hospitality, customer experience, or student accommodation.
The Role
As Assistant Operations Manager, you will support the operational and commercial performance of the property, helping to drive occupancy, resident satisfaction, compliance, and team engagement. You will work closely with residents, universities, contractors, and internal departments to ensure the property operates efficiently while delivering an outstanding customer experience.
Key Responsibilities
- Support the day-to-day management and operation of the student accommodation property.
- Assist in achieving occupancy, revenue, rebooking, and sales targets.
- Deliver exceptional customer service and act as a key point of contact for resident enquiries.
- Build and maintain strong relationships with universities, residents, contractors, and external stakeholders.
- Support the recruitment, training, development, and performance of on-site team members.
- Deputise for the Operations Manager when required.
- Ensure compliance with all health and safety, legal, and company requirements.
- Coordinate maintenance activities and monitor the overall condition and presentation of the property.
- Assist with resident events, wellbeing initiatives, and community engagement activities.
- Support annual operational projects including sales campaigns, debt management, compliance audits, and summer turnaround.
About You
The successful candidate will demonstrate:
- Strong leadership and people management skills.
- Excellent customer service and communication abilities.
- Commercial awareness and a proactive approach to problem-solving.
- Experience managing multiple priorities in a fast-paced environment.
- Strong relationship-building and stakeholder management skills.
- An understanding of health and safety and operational compliance.
- A positive, flexible, and collaborative attitude.
- Experience within student accommodation, property management, hospitality, residential operations, hotels, build-to-rent, or customer-facing operational environments would be highly advantageous.
Why Apply?
This is a fantastic opportunity to join a growing and highly respected organisation within the student accommodation sector. You'll have the chance to make a real impact on residents' university experience while developing valuable leadership, operational, commercial, and property management skills within a supportive and rewarding environment.
Assistant Property Manager in Leicester employer: Ritz Recruitment Ltd
Located in Leicester, this organisation offers a competitive salary and a 5% bonus. They focus on delivering exceptional resident experiences and support professional development in property operations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Property Manager in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ritz Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ritz Recruitment Ltd
Don't be shy about reaching out to Ritz Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Property Manager in Leicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ritz Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ritz Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
