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- Tasks: Lead a vibrant community and manage the on-site team in a stunning Build-to-Rent development.
- Company: Join a rapidly growing operator dedicated to enhancing residents' lives in the rental space.
- Benefits: Enjoy a competitive salary, a discretionary bonus, and a dynamic work environment with flexible hours.
- Why this job: Be part of a community-focused role that values member satisfaction and offers premium amenities.
- Qualifications: ARLA or IRPM qualification preferred; experience in residential property or hospitality is a plus.
- Other info: Opportunity to engage with local charities and enhance your leadership skills in a supportive environment.
The predicted salary is between 48000 - 52800 £ per year.
Salary: £48,000 per annum, plus 10% discretionary bonus
Location: Salford Quays
Hours: 9:00 am - 5:30 pm Monday to Friday (some flexibility to work outside of these hours to support resident events or respond to resident escalations)
Permanent
My client is a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, dedicated to making life simpler and more fulfilling for their residents and clients. Their standout Build-to-Rent development offers 151 beautifully designed individual units. Residents enjoy a host of premium amenities, including a fully equipped gym, a calming yoga studio, and a fantastic roof terrace with stunning panoramic views across the Quays.
As General Manager, you’ll lead the on-site team and ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and manage costs within budget. You’ll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.
Key Responsibilities:- People Management: Recruit, train, and motivate the on-site team. Conduct annual appraisals and regular 1-2-1s. Ensure adherence to processes and achievement of SLAs/KPIs.
- Community Engagement & Satisfaction: Deliver top-tier service to enhance member satisfaction and retention. Develop action plans based on customer satisfaction surveys. Engage with local charities and encourage resident participation. Manage the community app with events and information.
- Marketing & Lettings: Contribute to marketing strategies to maximise returns. Meet income and leasing targets, minimising void periods. Stay updated on local market and competitor services. Oversee content for the members portal and social media channels.
- Planning & Daily Management: Plan and schedule work streams effectively. Provide clear instructions and promote team communication.
- Financial & Reporting: Lead budget setting processes and manage development budgets. Identify opportunities for additional income and cost efficiencies. Produce regular asset performance reports with clear strategies.
- Building Operations: Ensure efficient operations and service delivery on site. Monitor maintenance activities and quality control. Manage service failures and contractor performance.
- Health & Safety Compliance: Oversee H&S and statutory compliance on site. Manage supplier and contractor compliance with H&S requirements. Handle risk assessments, accident reporting, and emergency preparedness.
- ARLA or IRPM qualification desirable.
- Experience in residential property ideally BTR or PBSA or hospitality sectors.
- Knowledge of English statutory letting requirements.
- Strong management skills and experience working to budgets and targets.
- Positive, professional, and customer-focused with strong relationship-building skills.
- Commercially minded and strategically driven.
- Proactive, resilient, and adaptable with excellent problem-solving abilities.
- Strong sense of ownership, communication skills and ability to influence decisions.
- Ability to remain calm under pressure and manage time effectively.
In the first instance please apply by forwarding your CV.
Please contact Vicky at our Manchester office.
Ritz recruitment – Employment Agency
General Manager - Build to Rent employer: Ritz Recruitment Ltd
Contact Detail:
Ritz Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Build to Rent
✨Tip Number 1
Familiarise yourself with the Build-to-Rent sector. Understanding the latest trends, challenges, and opportunities in this market will help you stand out during interviews. Research successful BTR developments and be ready to discuss what makes them effective.
✨Tip Number 2
Network with professionals in the property management and hospitality sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals. Building relationships can often lead to job opportunities.
✨Tip Number 3
Prepare to showcase your leadership skills. As a General Manager, you'll need to demonstrate your ability to manage teams effectively. Think of examples from your past experiences where you've successfully led a team or improved team performance.
✨Tip Number 4
Be ready to discuss your approach to community engagement. This role requires a strong focus on resident satisfaction and community spirit, so come prepared with ideas on how to enhance resident experiences and foster a vibrant community.
We think you need these skills to ace General Manager - Build to Rent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, particularly in Build-to-Rent or hospitality sectors. Emphasise your leadership skills and any achievements related to community engagement and customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams, improved resident satisfaction, or driven revenue in previous positions.
Highlight Relevant Qualifications: If you have an ARLA or IRPM qualification, be sure to mention it prominently. Also, include any other relevant certifications or training that demonstrate your expertise in property management and compliance.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively handled challenges in previous roles. This could include managing service failures, improving operational efficiency, or enhancing community engagement.
How to prepare for a job interview at Ritz Recruitment Ltd
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and recent developments in the Build-to-Rent sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Leadership Skills
As a General Manager, showcasing your leadership abilities is crucial. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved team performance. Highlight your people management skills and how you motivate others.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think of situations where you've had to handle resident complaints, manage budgets, or ensure compliance with health and safety regulations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Community Engagement Ideas
Since community engagement is a key responsibility, come prepared with ideas on how to enhance resident satisfaction and participation. Discuss any previous initiatives you've led or participated in that fostered a sense of community, and be ready to suggest new strategies tailored to this role.
