At a Glance
- Tasks: Manage complaints and claims, ensuring effective resolution and compliance with regulations.
- Company: Join a reputable firm with a strong focus on risk compliance.
- Benefits: Part-time role with flexible hours and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by improving client care and risk processes.
- Qualifications: Experience in legal risk or complaints management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Complaints Claims Manager to join its established Risk Compliance team on a part-time basis (2 days per week).
This is a unique opportunity for an experienced legal risk or complaints professional to take ownership of the firm's complaints and claims function, working closely with senior stakeholders to ensure matters are managed effectively, sensitively and in accordance with regulatory requirements.
The Role Reporting into the Head of Risk Compliance, you will be responsible for managing complaints and professional claims from initial notification through to resolution.
You'll liaise with internal stakeholders, regulators and insurers, oversee investigations, identify trends, and contribute to continuous improvements across the firm's risk and client care processes.
Key responsibilities include: Managing complaints and professional claims from inception through to resolution.
Conducting fair and proportionate investigations and preparing high-quality written responses.
Acting as the primary contact for regulatory bodies, the Legal Ombudsman and professional indemnity insurers.
Producing management information and reporting on trends, risks and lessons learned.
Supporting debt recovery matters once proceedings have commenced.
Maintaining complaints policies and delivering guidance and training to colleagues to pro...
Complaints & Claims Manager - 2 days per week employer: Ritz Recruitment Ltd
Join a dynamic and innovative Build-to-Rent property company in Birmingham, where we prioritise exceptional customer service and community engagement. Our supportive work culture fosters personal and professional growth, offering employees the chance to thrive in a vibrant environment while enjoying competitive salaries, bonuses, and commission opportunities. With a focus on creating a rewarding career path, we empower our team members to make a meaningful impact in the lives of our residents.
