At a Glance
- Tasks: Deliver top-notch customer service and ensure residents feel at home.
- Company: A growing property company with a focus on community.
- Benefits: Competitive pay of £13.50ph and immediate start.
- Other info: Perfect for those passionate about hospitality and building relationships.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 13.5 - 13.5 £ per hour.
- Customer Service/Recepition, Newbury, Berkshire
- Immediate Start, Temporary, £13.50ph
A growing property company requires a customer focused Customer Service Assistant to deliver the on-site operations at one of their apartment buildings in Newbury.
Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service.
Duties will include
- Face to face customer interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
- Responding to resident enquiries over the phone and via email.
- Booking in prospective residents for viewings and keeping them up to date with progress.
- Updating the work-flow calender with resident viewings
- Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
- Conducting Room Inventories and PPM Checks
- Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.
Requirements
- Previous Customer Service, Reception, Front of House.
- Experience within property, hospitality, travel or similar would be an advantage.
- Strong written and verbal English skills.
- Passionate about customer service.
- Ability to build relationships.
- Self-motivated and able to work alone.
Apply now!
(Ritz Rec Emp Bus)
Customer Service/Reception in Newbury employer: Ritz Recruitment Ltd Careers
Join our dynamic team in East London, where we prioritise a supportive work culture and provide all necessary tools and materials for your success as a Painter/Decorator. With competitive pay and the opportunity to work in a vibrant student accommodation setting, you'll enjoy meaningful employment that values your skills and offers room for personal growth within a collaborative environment.
Contact Details:
Ritz Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Reception in Newbury
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ritz Recruitment Ltd Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ritz Recruitment Ltd Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service/Reception in Newbury
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ritz Recruitment Ltd Careers.
How to prepare for a job interview at Ritz Recruitment Ltd Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ritz Recruitment Ltd Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ritz Recruitment Ltd Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
