Senior Maintenance Operative in Newcastle Upon Tyne

My client provides high quality student housing, in both shared houses and apartments, in 24 cities across the UK, leading the way in offering exceptional student accommodation.

About the job

Seeking a dedicated and skilled Senior Maintenance Operative to join the team. The ideal candidate will have extensive experience in maintenance and repair work, demonstrating a strong ability to troubleshoot and resolve issues efficiently. This role is essential in ensuring that all facilities and equipment are maintained to the highest standards, contributing to a safe and functional environment. This role will oversee a team of Maintenance Operatives, ensuring work is delivered to a high standard and assist with training and onboarding new members of the team.

Location: Field-based Newcastle, Durham with travel to other cities across the portfolio as and when required.

Maintenance Responsibilities

• Provide high standard repairs, maintenance and decorating across a portfolio of high-quality student houses.
• Daily interaction with our student customers.
• Complete planned and reactive maintenance works within budget.
• Undertake periodic health and safety checks and property inspections.
• Carry out statutory compliance inspections and testing such as Portable Appliance Testing, Electrical Visual Condition Reports, and smoke detector checks, fire alarm tests, emergency lighting and legionella.
• Ensuring the security and general appearance of the properties and gardens are maintained.
• Managing maintenance and any third-party contractor works to a high standard.
• Meter reading and broadband service management.
• Manage customer service and other projects as required.
• Delivering keys or assisting tenants that are locked out.

Additional responsibilities as a Senior Maintenance Operative

• Leading a small team of Maintenance Operatives within your region, including line management responsibilities.
• Set an excellent example to your team and act as a role model.
• Hold monthly 1-2-1s with your team to monitor performance, identify skill gaps and training needs.
• Oversee KPIs for your region.
• Work closely with the Maintenance Coordinator to ensure your team are following procedures.
• First point of contact for external contractors within your region.
• Consider and approve contractor and maintenance manager quotes.
• Managing the blocks within your region.
• Overseeing all master keys and portable heaters.
• Assist with recruiting, interviewing, and onboarding new Maintenance staff.
• Willingness to travel to other cities to assist when required.

Experience and Skills

• Experience of completing repairs and planned maintenance in student/HMO housing or similar.
• Experience in carpentry, plumbing, electrical and decoration.
• Undertaking periodic health & safety and statutory compliance testing.
• Able to diagnose and complete cost-effective repairs in a fast-paced environment.
• Strong leadership and people management skills, or looking to take the next step up in your career.
• Proactive, positive attitude and able to work under own initiative.
• Strong IT skills with the ability to use IOS on iPhone and iPad and experience with Microsoft.
• Strong organisation and time management with a good attention to detail.

Requirements

• Full UK driving license required. (van to be provided for business use)
• DBS check required.

Benefits

• 20% discretionary bonus
• Holidays: 25 days per year plus bank holidays.
• Equipment: Company iPhone & iPad provided.
• Use of company vehicle for commuting (travel is paid for on company business).

In the first instance please apply by forwarding your CV. Please contact Vicky at our Manchester office.

Ritz recruitment – Employment Agency.