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- Tasks: Manage resident services, maintain cleanliness, and ensure safety during night shifts.
- Company: Join a luxury rental development in Manchester, designed for modern living.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a vibrant community atmosphere.
- Why this job: Perfect for those who thrive in dynamic environments and love engaging with people.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Shift work includes 4 nights on, 4 nights off, providing great work-life balance.
The predicted salary is between 25000 - 25000 £ per year.
My client offers a high spec development of 1, 2 & 3 bedroom apartments based in City Centre Manchester. They offer a brand new rental experience, designed and built entirely with renters in mind. Luxury accommodation with high spec interiors and flexible lease options, across a range of prices and layouts. A perfect balance for contemporary lifestyles; the excitement of city centre living with community at its heart.
Their stylish, bright and spacious apartments have outstanding amenities, offering a place to switch off at the end of the day and find a place of calm. Their expertly managed development offers everything needed for a stress-free lifestyle.
Now recruiting for a Front of House candidate to work nights. This is a lone working role.
- Ensure a clean and tidy environment is maintained for all residents and team.
- Co-ordinate day-to-day operations ensuring quality service delivery meets and exceeds residents' expectations at all times.
- Organise and book maintenance works for residents and the building, alongside making sure details are communicated to residents.
- Manage resident parcels and assist in missing queries.
- Raise and process invoices to ensure a smooth operation of payments and deliveries.
- Clear communication with residents, contractors and team on shift.
- Monitor security including GDPR, building walks and access into the building to create a safe environment for all residents and staff.
- Report incidents/accidents onto the correct system and inform your manager of any serious reports.
- Be pro-active and able to use initiative to organise daily operations and have attention to detail on all aspects of the role.
- Organise and be involved in resident events whilst creating a dynamic community.
- Conduct weekly and monthly Health and Safety checks.
Expectation of the role:
- Adhere to the task list provided ensuring full completion for a smooth operation.
- Clear communication with a handover to the next RSA on shift outlining any issues.
- Fully compliant to Health and Safety and security processes.
- Provide 5 star customer service to all residents.
- Follow all policy and procedures in place to ensure a smooth operation whilst remaining compliant.
Who we’re looking for:
- People and interpersonal skills.
- Experience of working in a similar front of house role or customer services environment.
- A good level of education with strong written and verbal communication skills.
- Good level of computer literacy including Microsoft Word, Excel and Outlook.
- Excellent communication skills and able to display sensitivity and understanding of residents' needs.
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
- Must be pro-active and able to use initiative to enhance the reputation of the building.
- Professional presentation, confident and outgoing nature.
- Well organised, ability to problem solve and work under pressure.
- Able to demonstrate an organised and professional approach and ability to prioritise.
- A great team player who takes ownership and responsibility.
- A logical thinker who is able to spot errors and resolve issues.
- A sound understanding of Health and Safety principles, methods and assessments (desirable).
In the first instance please apply by forwarding your CV. Please contact Vicky at our Manchester office on 0161 819 2200.
Resident Service Assistant - Nights - Build to Rent in Manchester employer: Ritz Recruitment Limited
Contact Detail:
Ritz Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Assistant - Nights - Build to Rent in Manchester
✨Tip Number 1
Familiarise yourself with the specific needs of residents in a Build to Rent environment. Understanding their expectations and concerns will help you demonstrate your ability to provide excellent customer service during any interactions.
✨Tip Number 2
Highlight your experience in managing day-to-day operations, especially in a front of house role. Be prepared to discuss how you've successfully coordinated tasks and maintained a clean and welcoming environment for residents.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled challenging situations in previous roles. This will demonstrate your proactive nature and ability to think on your feet, which is crucial for this position.
✨Tip Number 4
Emphasise your communication skills, particularly in relation to working with diverse groups. Being able to effectively communicate with residents, contractors, and team members is key to ensuring smooth operations and a positive living experience.
We think you need these skills to ace Resident Service Assistant - Nights - Build to Rent in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front of house roles. Emphasise skills such as communication, organisation, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of the job that excite you, such as the opportunity to create a community for residents and your commitment to providing excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills and any experience you have with health and safety protocols. Use examples from previous roles to demonstrate how you've successfully managed similar responsibilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ritz Recruitment Limited
✨Showcase Your Customer Service Skills
As a Resident Service Assistant, you'll be the face of the building. Be prepared to share examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle resident queries and maintain a positive atmosphere.
✨Demonstrate Your Problem-Solving Abilities
This role requires quick thinking and initiative. Think of specific situations where you've successfully resolved issues or improved processes. This will show your potential employer that you can handle the challenges of lone working.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety is crucial for this position. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in your daily tasks. This shows your commitment to creating a safe environment for residents.
✨Prepare for Shift Work Questions
Since this role involves night shifts, be ready to discuss your availability and how you manage working unconventional hours. Share any previous experience with shift work and how you maintain your energy and focus during night shifts.
