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- Tasks: Assist in managing lettings, processing applications, and ensuring excellent customer service.
- Company: Dynamic residential rental company with a focus on growth and innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for career advancement.
- Why this job: Join a vibrant team and make a real difference in the rental market.
- Qualifications: 2 years' experience in property letting and strong communication skills.
- Other info: Fast-paced role with varied responsibilities and potential for personal growth.
The predicted salary is between 27000 - 29000 £ per year.
ZS/7912
Lettings Administrator
Permanent role 9am-6pm
£27-29k based on experience
Ilford
My client, a residential rental company, developing properties across the UK are currently recruiting for a switched on and experienced Lettings Administrator to join their site in Ilford. This role is to start immediately!
This post plays an important role in the successful operations of the residence. The ideal candidate needs to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. As well as possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities.
A positive attitude towards a changing and fast based environment is essential and the right person needs to be enthusiastic, engaged and friendly with customers.
The role entails:
Assisting the Letting Manager with managing all direct lettings negotiations
Contributing to weekly/monthly leasing targets & full occupancy by processing efficiently all leasing applications
Managing lettings enquiries by telephone/email – register applicants and book viewings
Managing electronic data and e-mails and ensure all clients files are updated
Agreeing on new tenancy agreements and ensuring you meet compliance requirements
Carrying out all reference checks and communicating with customers on regular basis to ensure they are always updated of any progress
Drawing up necessary documents for new tenancies
Arranging security deposit registrations
Ensuring the product is always shown the best possible way
Being always brand ambassador and embrace the company values and culture
Assisting the marketing and PR team in all campaigns
Assisting with events
Have an in-depth understanding of the local marketplace thus gaining an advantage over our competitors
Assisting with viewings
Customer Service
Communicate effectively and courteously, whether
As you can see this is a varied and busy role for a busy site (they have just under 400 1 and 2 bed flats) To be considered for this role, you must possess:
- At least 2 years\’ experience in property letting or related business (student accommodation, commercial buildings, hotels)
- Strong sales skills and confidence in promoting a product
- Excellent customer service skills
- Demonstrable experience of effective communication both orally and in writing
- Advance skills in the use of business operating systems including Microsoft Office / Property Management Systems
- Strong administration and organisation skills
- Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities
To be considered for a possible interview, please apply now. Please also note, due to the high volume of applicants, only successful candidates will be contacted.
***Please note, you will be required to work 1 in 3 Saturdays and are required to work some bank holidays on rota – with days off in lieu***
Ritz Rec Emp Agy
Lettings Administrator in Ilford employer: Ritz Recruitment Limited
Contact Detail:
Ritz Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Administrator in Ilford
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and the local market in Ilford. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it could lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to lettings administration. Think about how you can demonstrate your customer service skills and experience in property letting. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Lettings Administrator position!
We think you need these skills to ace Lettings Administrator in Ilford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Administrator role. Highlight your experience in property letting and customer service, and don’t forget to showcase those strong sales skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with our company values. Keep it friendly and engaging, just like the customer service we pride ourselves on.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your written communication prowess throughout your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Ilford!
How to prepare for a job interview at Ritz Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the lettings market and the specific company you're applying to. Understand their properties, values, and what sets them apart from competitors. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role is all about dealing with residents and ensuring their satisfaction, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your service-oriented approach and how you can maintain a positive attitude even in challenging situations.
✨Demonstrate Your Organisational Skills
As a Lettings Administrator, you'll need to juggle multiple tasks. Prepare to discuss how you manage your time and stay organised. You could mention any tools or systems you use to keep track of applications, viewings, and communications effectively.
✨Be Enthusiastic and Engaged
A positive attitude is key in a fast-paced environment. During the interview, let your enthusiasm shine through! Show that you're excited about the opportunity and ready to contribute to the team. A friendly demeanour can go a long way in making a great impression.
