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- Tasks: Lead a team, mentor advisors, and create an amazing customer experience.
- Company: Join Rituals, a luxury retail brand focused on feel-good experiences.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Why this job: Be a brand ambassador and make a real impact in luxury retail.
- Qualifications: Retail or hospitality supervisory experience and a passion for customer service.
- Other info: Great opportunity for personal growth in a vibrant team.
The predicted salary is between 12 - 16 £ per hour.
As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.
Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics! You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors. This role is a maternity cover for 12 months.
High on energy, low on ego and with a little bit of humour! You are ‘one of a kind’ because of your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!
On top of that, you have:
- Prior experience as a supervisor or Team Leader within retail or hospitality.
- Strong motivation to reach performance targets.
- A customer-service mentality and team-player’s work ethic.
- Decision making and problem-solving skills.
- Eye for detail, organised and structured.
Supervisor - London Wembley Designer Outlet (16 - 24 hours - 9 month FTC) employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - London Wembley Designer Outlet (16 - 24 hours - 9 month FTC)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Rituals' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Think about how your past experiences as a supervisor or team leader can benefit the store. Be ready to share specific examples of how you've motivated your team or improved customer experiences.
✨Tip Number 3
Dress the part! Since you're applying for a role in luxury retail, make sure your outfit reflects that. Show up looking polished and professional to make a great first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Supervisor - London Wembley Designer Outlet (16 - 24 hours - 9 month FTC)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Rituals brand shine through! We want to see how excited you are about creating that feel-good experience for customers and mentoring your team.
Tailor Your CV: Make sure your CV highlights your relevant experience in retail or hospitality. We’re looking for supervisors or team leaders, so emphasise any leadership roles you've had and how you’ve motivated your team to hit targets.
Be Personable: In your cover letter, don’t be afraid to show a bit of your personality! We love high energy and a sense of humour, so let us know what makes you ‘one of a kind’ and how you connect with customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the London Wembley Designer Outlet!
How to prepare for a job interview at Rituals
✨Know Your Rituals
Before the interview, dive deep into the Rituals brand. Familiarise yourself with their products, values, and customer experience philosophy. This will not only show your enthusiasm but also help you connect your past experiences to their brand ethos.
✨Showcase Your Leadership Skills
As a potential supervisor, it's crucial to highlight your leadership abilities. Prepare examples of how you've mentored team members or resolved conflicts in previous roles. This will demonstrate your capability to support and inspire the Rituals Advisors.
✨Customer-Centric Mindset
Be ready to discuss how you prioritise customer service. Think of specific instances where you went above and beyond for a customer. This aligns perfectly with the role's focus on creating an optimal customer experience.
✨Bring the Energy!
Rituals values high energy and a sense of humour. During the interview, let your personality shine through. Be engaging and enthusiastic about the role, as this will reflect the kind of atmosphere you would create in-store.
