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- Tasks: Lead the team, mentor advisors, and enhance customer experiences in a luxury retail environment.
- Company: Join Rituals, a brand dedicated to creating feel-good experiences through luxury products.
- Benefits: Enjoy flexible hours, a supportive team culture, and opportunities for personal growth.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact on customer satisfaction.
- Qualifications: Previous retail or hospitality supervisory experience and a passion for customer service are essential.
- Other info: This is a 24-hour, 9-12 month fixed-term contract based in Grays.
The predicted salary is between 24000 - 36000 £ per year.
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Supervisor – Lakeside (24 hours – 9 – 12 month FTC), Grays
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Client:
Rituals
Location:
Grays, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
37f4d628ca26
Job Views:
8
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.
Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!
You’ll be working alongside your Store Manager, Assistant Store Manager and Rituals Advisors to reach your personal goals and goals for your store. You’ll interact directly with customers to ensure an optimal customer experience and you’ll mentor and support Rituals Advisors.
Qualifications
- High on energy, low on ego and with a little bit of humour!
- You are ‘one of a kind’ because your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!
- Prior experience as a supervisor or Team Leader within retail or hospitality.
- Strong motivation to reach performance targets.
- A customer-service mentality and team-player’s work ethic
- Decision making and problem-solving skills.
- Eye for detail, organised and structured.
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Supervisor - Lakeside (24 hours - 9 - 12 month FTC) employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Lakeside (24 hours - 9 - 12 month FTC)
✨Tip Number 1
Familiarise yourself with Rituals' brand values and product range. Understanding their philosophy and offerings will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Prepare examples of how you've successfully mentored team members in previous roles. Highlighting your leadership skills will show that you're ready to take on the responsibilities of a Supervisor.
✨Tip Number 3
Research common customer service scenarios in retail and think about how you would handle them. Being able to discuss your problem-solving approach will impress the hiring team.
✨Tip Number 4
Network with current or former employees of Rituals if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Supervisor - Lakeside (24 hours - 9 - 12 month FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Supervisor position at Rituals. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV showcases relevant experience in retail or hospitality, particularly any supervisory roles. Highlight your achievements, such as meeting performance targets or mentoring team members, to demonstrate your suitability for the role.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the Rituals brand and your passion for customer service. Mention specific examples of how you've successfully led teams or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for the Supervisor role.
How to prepare for a job interview at Rituals
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Rituals and its products during the interview. Share specific examples of how you connect with the brand's values and how you can convey that excitement to both customers and team members.
✨Demonstrate Leadership Skills
As a potential supervisor, it's crucial to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully mentored or led a team, highlighting your decision-making and problem-solving skills.
✨Emphasise Customer Service Experience
Since the role involves direct interaction with customers, be ready to discuss your customer service philosophy. Share instances where you've gone above and beyond to ensure a positive experience for customers, demonstrating your commitment to a customer-centric approach.
✨Prepare for Situational Questions
Expect situational questions that assess your ability to handle challenges in a retail environment. Think about scenarios involving team dynamics, customer complaints, or achieving sales targets, and prepare structured responses that highlight your problem-solving skills.
