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For Companies At a Glance
- Tasks: Lead a passionate team, mentor others, and create exceptional customer experiences.
- Company: Join Rituals, a brand dedicated to making people feel good.
- Benefits: Competitive salary, bonuses, product discounts, and continuous training opportunities.
- Why this job: Be part of a vibrant team and make a real impact in luxury retail.
- Qualifications: 1 year of supervisory experience and a strong customer-service mindset.
- Other info: Diverse and inclusive culture that values your unique voice.
The predicted salary is between 24000 - 36000 £ per year.
Rituals Expert
You are a master of Rituals selling ceremonies, with the product expertise to match. Continue to grow with Rituals, the brand that’s dedicated to making people feel good.
You are all about customer experience
As a Rituals Expert, you’re part of our in store teams and our international community of Rituals Experts. You are a true brand ambassador, listening to our customers’ needs and advising them on which of our products are the perfect match for them. At the same time, you are a role model and mentor to the Rituals Advisors in your shop. Being a Rituals Expert means being a lead sales associate with ambitions of expanding your professional skill set in luxury retail and cosmetics.
All of these characteristics are what make you the ideal Rituals Expert . You give new meaning to the words \’aim big, act small\’ by:
Working as the lead Rituals Advisor alongside your Store Manager, Assistant Store Manager and other Rituals Advisors to reach your personal goals and the goals for your store.
Interacting directly with customers to ensure an optimal customer experience
Mentoring and supporting Rituals Advisors
Keeping the store clean and tidy at all times, in line with company standards so that our products are always presented according to Rituals visual merchandising guidelines
In addition, you will enhance your and your teams knowledge of our rituals, products and treatments, and continue to expand your expertise and luxury retail skills through our extensive training program.
Join our team
At your store, you work together with passionate and enthusiastic colleagues. Just like you, they take a quality-orientated approach to customer service. You will notice that, especially in their dedication to creating a unique customer experience and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in Class, Authentic and full of lots of energy.
Working as a Rituals Expert motivates you to be the best version of yourself, and it is an absolute pleasure to work with a diverse and high performing team with great personalities that achieve an exceptional guest experience. – Pippa, Bicester Village Rituals Expert (Supervisor)
From the very first day I came to Rituals, I felt welcomed and supported straight away. I became part of the family. Throughout my journey so far, I have had massive support from my manager who always tries to understand my expectations and supports me in achieving my goals. My team always provide me with good energy, loads of laughter and we share a long long list of unforgettable moments. This is how you make memories and build connections that last a lifetime! The company values, especially their care for our planet and environment align with my own, which makes working here even better! Rituals is definitely a great place to be! – Karolina, Covent Garden Rituals Expert (Supervisor)
This is you
High on energy, low on ego and with a little bit of humour. You are also \’one of a kind\’ because of your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as a Rituals Expert you are professional and excited about our brand. You know how to share that excitement with your team members and our customers. And on top of that, you have:
at least 1 year experience as either a Supervisor or Team Leader
strong motivation to reach performance targets
a customer-service mentality and team-player’s work ethic
decision making and problem-solving skills
eye for detail, organised and structured
A guide to your benefits
If you feel good, our customers feel good. That’s why, as a Rituals Expert, based on a 40-hour work week, you get:
a competitive salary and performance related bonus.
Quarterly product allocation plus 30% discount on our products.
opportunities to continuously develop yourself by attending training sessions and courses.
Your path to a new career
Grow with us as a Rituals Expert. Show your ambitions by turning your store into the kind of place where our customers love to shop.
DIVERSITY AND INCLUSION
At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
It fuels our innovation and connects us closer to our customers and the communities we serve.
Supervisor employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the brand inside out! Dive into Rituals' products and values so you can chat confidently with customers. When you show genuine passion, it makes a huge difference in how you connect with them.
✨Tip Number 2
Practice your customer interaction skills. Role-play with friends or family to get comfortable with different scenarios. The more you practice, the better you'll be at creating that unique customer experience we all strive for!
✨Tip Number 3
Network like a pro! Connect with current Rituals Experts on social media or at events. They can share insider tips and might even give you a heads-up about job openings. Plus, it’s a great way to build relationships in the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that match your vibe!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Rituals brand shine through. Share why you love our products and how you connect with our mission to make people feel good.
Tailor Your Experience: Make sure to highlight your relevant experience as a Supervisor or Team Leader. Use specific examples that demonstrate your customer-service mentality and ability to mentor others, as these are key traits we’re looking for.
Be Authentic: We value authenticity, so don’t be afraid to show your personality in your application. Share a bit about yourself and what makes you unique – we want to know the real you!
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows you’re serious about joining our Rituals family.
How to prepare for a job interview at Rituals
✨Know Your Products Inside Out
As a Rituals Expert, you'll need to demonstrate your product knowledge during the interview. Familiarise yourself with the brand's offerings and be ready to discuss how they enhance customer experiences. Show that you can connect products to customer needs.
✨Showcase Your Mentoring Skills
Since mentoring is a key part of the role, prepare examples of how you've supported or guided team members in the past. Highlight your ability to foster a positive team environment and how you can help others grow within the company.
✨Emphasise Customer Experience
Be ready to share specific instances where you've gone above and beyond for customers. Discuss your approach to creating memorable experiences and how you handle challenges to ensure customer satisfaction.
✨Align with Company Values
Rituals values diversity and sustainability, so make sure to express your alignment with these principles. Share your thoughts on how you can contribute to an inclusive culture and support the company's commitment to the environment.
