Store Manager

Creating an unforgettable customer experience and motivating your team is what you do best. Take your management skills to the next level at Rituals, where customer experience comes first. You are all about customer experience. As Store Manager, your focus is on creating an unforgettable customer experience and helping your team reach their full potential. You’ll work closely with your Area Manager to put our local business strategy into place. Continually reach performance targets as a store manager and take charge with effective leadership. You lead by example and coach your team to deliver excellent customer service every day. As a luxury retail store manager, you will continually grow and expand your leadership skills.

For 40 hours per week, you give a new meaning to the words 'aim big, act small' by:

• working with your Area Manager to define daily objectives and actions to drive sales and KPIs
• developing monthly plans (including optimal staffing) based on productivity targets
• ensuring excellent store administration (cash register control, personnel absence, time & attendance, stock, health & safety, maintenance), managing store budgets (incl. expenses, productivity) and updating financial performance records
• managing inventory and day-to-day operations, including stockroom standards and cleanliness
• driving employee wellbeing and engagement with regular 1-on-1's, making a genuine connection with the shop team and organising team meetings to celebrate successes and reflect on development areas

In addition, you will build a strong store team by attracting top talent and creating a diverse and inclusive team culture based on both positive and constructive feedback at Rituals.

At your store, you will work together with enthusiastic heartbeats. Just like you, they take a quality-orientated approach to customer service. You’ll notice that, especially in their dedication to creating unique customer experiences and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in class, Authentic and lots of energy!

This is you: High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your ability to motivate your team and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Store Manager you are inspiring and performance-orientated. You understand the power of excellent customer service and you want to coach and mentor others on how to reach their full potential.

And on top of that, you have:

• at least 3 years of relevant Store Manager experience within retail or hospitality
• people management skills (e.g., communication, motivation, coaching, connection, inspiration)
• experience in sharing knowledge to drive behavioural change and develop others
• decision making and problem-solving skills

A guide to your benefits: If you feel good, our customers feel good. That’s why, as a Store Manager, based on a 40-hour work week, you get:

• a competitive salary and performance related bonus
• Quarterly product allowance plus 30% discount on our products
• opportunities to continuously develop yourself by attending training sessions and courses

Your path to a new career: Grow with us as a Store Manager. Show your ambitions by turning your store into the kind of place where your team members love to work and your customers love to shop.

DIVERSITY AND INCLUSION: At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve.