Senior Account Manager - Field Based (37.5 hours)

Job Description An exciting new field-based role leading and inspiring a team of Account Managers, Counter Managers, and Retail Partners’ store staff across a portfolio of retail partner stores. You will instill the highest standards of customer service and product knowledge, ensuring merchandising objectives, operating standards, and controllable costs meet expectations across all areas. Report and analyze data effectively and in a timely manner. You will be accountable for Sell-In and Sell-Out results across a portfolio of wholesale accounts, working with the local head office team. Live and breathe the brand, successfully promoting a positive image of the Brand across the team. Principal Accountabilities Achieve sales budgets and KPIs for Rituals across the full portfolio of UK Retail Partners Stores. Manage a small portfolio of independent stores with support from the local head-office team. Lead and coach a team of Account Managers and Counter Managers, driving targets through coaching and training to deliver the highest level of customer service. Ensure store visits are prioritized accordingly and that the call cycle is actively managed to maximize productivity. Set and review realistic stretch retail sales targets for Account Managers. Be the key communication link between local head-office and store teams. Responsible for the execution of trade marketing calendars in coordination with the Account Managers and local head office team. Engage, train, and excite the team to support meeting targets and build awareness of Rituals in our partner stores. Manage the planning, coordination, and implementation of marketing and promotional calendars. Ensure the highest standards of visual merchandising and presentation are maintained by all teams in line with guidelines. Manage the team to maintain the highest housekeeping standards across all stores. Ensure all customer complaints are dealt with in a sympathetic and timely manner. Plan and execute local events through the Account Managers to increase sales, brand awareness, and customer loyalty. Survey potential new opportunities. Build relationships with the local head-office and storefront frontline teams, communicating consistently between all departments. Qualifications Relevant sales management or brand management experience, preferably with a recognized cosmetics/beauty brand. Experience in leading and developing a team. Skilled in people management. Strong analytical, numeric, and communication skills. Problem solving and negotiation skills. Proficient in using MS Word, Excel, and PowerPoint. Demonstrates an ability to lead, motivate, train, and develop a team. Excellent verbal and written communication skills at all levels with internal and external stakeholders. Enthusiastic, self-confident, and self-motivated. Willing to adapt and take on new challenges and driven to continually improve. Always presents a professional image as a Rituals brand ambassador. Ambitious to drive initiatives and change to achieve company targets. Ability to plan work and travel schedule to achieve company goals. Successfully able to handle multiple demands and competing priorities. Ensure all reporting is completed on a timely basis. Works effectively and efficiently with excellent time management skills. Acts as an inspiration to others. Actively seeks self-development opportunities. Prepared to go the extra mile to achieve targets. Full Driving license. Location: Field-based role with regular travel including overnight stays. 1-2 days a week in the London head-office with the Wholesale team. #J-18808-Ljbffr