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For Companies At a Glance
- Tasks: Engage with customers, provide tailored product advice, and create memorable experiences.
- Company: Rituals is a luxury brand focused on enhancing customer well-being through unique products.
- Benefits: Enjoy a competitive salary, performance bonuses, product discounts, and extensive training opportunities.
- Why this job: Join a supportive team in a vibrant atmosphere, where your contributions truly matter.
- Qualifications: Relevant retail or hospitality experience, strong customer service skills, and a team-oriented mindset.
- Other info: Diversity and inclusion are core values at Rituals, fostering a welcoming workplace for all.
The predicted salary is between 24000 - 36000 £ per year.
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Every Rituals customer is unique. With your skills and knowledge, you can guide each one to the right products to meet their needs.
You are all about customer experience
As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience. Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career.
All of these characteristics are what make you the ideal Rituals Advisor . You give new meaning to the words \’aim big, act small\’ by:
Working closely with your Store Manager and Assistant Store Manager to reach your goals and the goals for your store.
Interacting with customers every day and ensuring to provide ‘Best in Class’ customer experience
Following store safety procedures
Keeping the store clean and tidy at all times according to company standards, so that our products are always presented according to Rituals visual merchandising guidelines
In addition, you will become an expert in our rituals, products and treatments, and enjoy plenty of opportunities to expand your knowledge and luxury retail skills through our extensive training program.
Join our team
At your shop, you work together with passionate and enthusiastic colleagues. Just like you, they take a quality-orientated approach to customer service. You’ll notice that. Especially in their dedication to creating a unique customer experience and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in class, authentic and full of lots of energy.
\”The team of sales advisors at Rituals are hard-working and friendly, making the overall atmosphere a welcoming and pleasant environment, with team members always willing to help each other with customers and stock. The close-knit team is what makes the shop run smoothly, with help from organised and cordial managers and supervisors, who care deeply about the store and the team.\” – Stephanie, Rituals Advisor in Reading
\”From the beginning, working at Rituals has been a very rewarding experience. The working atmosphere is really supportive, uplifting and coming to work every day feeling valued is something I feel so lucky for. Personally, it has made me feel so much more confident in myself and my abilities, and I have defiantly made friends for life in my amazing team.\” – Eilidh, Rituals Advisor in Edinburgh
This is you
High on energy, low on ego and with a little bit of humour. You are also \’one of a kind\’ because of your ability to connect with customers and make them feel at home in our shops. In addition, as a Rituals Advisor you are professional and excited about our brand. You know how to share that excitement by showing our customers how our products can make them feel even better. And on top of that, you have:
Relevant experience in a similar position within retail or hospitality.
A customer-service mentality and team-player’s work ethic.
Decision making and problem-solving skills.
Eye for detail, organised and structured.
A guide to your benefits
If you feel good, our customers feel good. That’s why, as a Rituals Advisor, you get:
a competitive salary and performance related bonus.
quarterly product allowance plus 30% discount on our products.
opportunities to continuously develop yourself by attending training sessions and courses.
DIVERSITY AND INCLUSION
At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
It fuels our innovation and connects us closer to our customers and the communities we serve.
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Sales Advisor employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Rituals' product range and brand values. Understanding their unique offerings will help you engage customers effectively and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer needs and ensure you can provide a 'Best in Class' experience.
✨Tip Number 3
Network with current or former employees of Rituals to gain insights into the company culture and expectations. This can give you an edge in understanding what it takes to thrive as a Sales Advisor.
✨Tip Number 4
Showcase your enthusiasm and energy during any interviews or informal meet-ups. Being personable and relatable is key to connecting with customers, and it’s equally important when making a great impression on potential employers.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Advisor position. Understand the key responsibilities and the qualities that Rituals is looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience in retail or hospitality. Emphasise your customer service skills and any previous roles where you demonstrated decision-making and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your excitement about the Rituals brand. Use specific examples from your past experiences to illustrate how you can contribute to creating memorable customer interactions.
Showcase Your Personality: In your application, let your personality shine through. Rituals values energy and a sense of humour, so don’t hesitate to express your unique character while maintaining professionalism.
How to prepare for a job interview at Rituals
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to create a memorable experience for customers.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with colleagues in previous roles to achieve common goals, as this aligns with the close-knit team environment at Rituals.
✨Know the Brand Inside Out
Familiarise yourself with Rituals' products and values before the interview. Being knowledgeable about their offerings will show your genuine interest in the brand and help you connect better with the interviewers.
✨Prepare for Situational Questions
Anticipate questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios where you successfully handled customer inquiries or challenges, demonstrating your capability to think on your feet.
