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- Tasks: Guide customers to the perfect products and create memorable experiences.
- Company: Join a vibrant team at Rituals, known for its supportive culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and continuous training opportunities.
- Why this job: Be part of a luxury brand and make a real impact on customer satisfaction.
- Qualifications: Experience in retail or hospitality with a strong customer-service mindset.
- Other info: Diversity and inclusion are at our core, fostering a welcoming environment.
The predicted salary is between 24000 - 36000 £ per year.
Every Rituals customer is unique. With your skills and knowledge, you can guide each one to the right products to meet their needs. You are all about customer experience. As a Rituals Advisor, you are part of our store team. You engage directly with our customers, listen to their needs and advise them on which of our products are the perfect match for them. You turn every customer interaction into a memorable customer experience.
Being a Rituals Advisor means being a luxury sales advisor with many exciting opportunities to grow in your career. All of these characteristics are what make you the ideal Rituals Advisor. You give new meaning to the words 'aim big, act small' by:
- Working closely with your Store Manager and Assistant Store Manager to reach your goals and the goals for your store.
- Interacting with customers every day and ensuring to provide ‘Best in Class’ customer experience.
- Following store safety procedures.
- Keeping the store clean and tidy at all times according to company standards, so that our products are always presented according to Rituals visual merchandising guidelines.
In addition, you will become an expert in our rituals, products and treatments, and enjoy plenty of opportunities to expand your knowledge and luxury retail skills through our extensive training program.
At your shop, you work together with passionate and enthusiastic colleagues. Just like you, they take a quality-orientated approach to customer service. You’ll notice that, especially in their dedication to creating a unique customer experience and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in class, authentic and full of lots of energy.
The team of sales advisors at Rituals are hard-working and friendly, making the overall atmosphere a welcoming and pleasant environment, with team members always willing to help each other with customers and stock. The close-knit team is what makes the shop run smoothly, with help from organised and cordial managers and supervisors, who care deeply about the store and the team.
This is you: High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your ability to connect with customers and make them feel at home in our shops. In addition, as a Rituals Advisor you are professional and excited about our brand. You know how to share that excitement by showing our customers how our products can make them feel even better. And on top of that, you have:
- Relevant experience in a similar position within retail or hospitality.
- A customer-service mentality and team-player’s work ethic.
- Decision making and problem-solving skills.
- Eye for detail, organised and structured.
A guide to your benefits: If you feel good, our customers feel good. That’s why, as a Rituals Advisor, you get:
- a competitive salary and performance related bonus.
- quarterly product allowance plus 30% discount on our products.
- opportunities to continuously develop yourself by attending training sessions and courses.
DIVERSITY AND INCLUSION: At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve.
Sales Advisor in Londonderry employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Londonderry
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Rituals' products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current or former Rituals employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 3
Practice your customer interaction skills! Role-play scenarios where you advise customers on products. This will help you feel more confident during interviews, especially since the role is all about creating memorable customer experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Sales Advisor in Londonderry
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to inject a bit of humour and warmth into your words. Remember, we’re all about creating memorable customer experiences, and that starts with you being authentic.
Tailor Your Application: Make sure to tailor your application to the Sales Advisor role at Rituals. Highlight any relevant experience in retail or hospitality, and showcase how your skills align with our focus on customer service. We love seeing candidates who understand our brand and can connect with our customers!
Keep It Neat and Tidy: Just like we keep our stores clean and organised, your application should be neat and tidy too! Use clear formatting, check for spelling and grammar mistakes, and make sure it’s easy to read. A polished application shows us you care about the details, just like we do.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at Rituals
✨Know Your Products Inside Out
Before your interview, make sure you familiarise yourself with Rituals' products and their unique benefits. This will not only show your enthusiasm for the brand but also help you answer questions about how you would recommend products to customers based on their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about specific situations where you turned a negative experience into a positive one, as this aligns perfectly with the 'Best in Class' customer experience they value.
✨Demonstrate Team Spirit
Rituals values a close-knit team environment, so be ready to discuss how you work well with others. Share stories that highlight your ability to collaborate, support colleagues, and contribute to a positive team atmosphere.
✨Bring Your Energy and Enthusiasm
During the interview, let your personality shine through! Show your high energy and excitement for the role. A little humour can go a long way in making a memorable impression, so don’t be afraid to be yourself while remaining professional.
