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- Tasks: Support retail operations and enhance store efficiency through effective communication and project execution.
- Company: Join a people-first global brand dedicated to personal and professional growth.
- Benefits: Collaborative culture, career development opportunities, and a chance to make a real impact.
- Other info: Work from our vibrant London office and connect with a dynamic team.
- Why this job: Be a key player in optimising retail processes and enhancing customer experience.
- Qualifications: Experience in retail operations and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Purpose: To provide full operational support to our stores in UK and IE and act as a key point of contact for store communication, retail systems, operational processes, and project execution. This role supports the consistency, quality, and efficiency of retail operations, while ensuring clear communication and effective follow-up across the business, including responding to store requests and operational queries.
Business Impact: This role provides essential operational support to stores and contributes to the smooth execution of retail processes, systems, communications, and projects. The Retail Operations Specialist helps ensure operational excellence, supports implementation of new tools and ways of working, and has a direct influence on store efficiency, compliance, service quality, and the overall quality of retail operations through accurate execution, timely delivery, and proactive issue management.
Interaction:
- Reports to the Retail Operations Team Lead
- Part of the Retail Operations team
- Supports Store Teams with operational topics and day-to-day retail processes
- Collaborates regularly with the Head of Retail, Regional Managers, and Area Managers
- Works closely with Global Head Office during projects, pilots, and new system implementations
- Liaises with system super users and owners of the different platforms and tools for which this role acts as local super user
- Supports communication and coordination between stores and CHO
Creativity:
- Checks and corrects problems that are not immediately evident in existing systems or processes
- Questions existing ways of working to ensure the most appropriate and effective solution is being used
- Renews and optimizes operational processes through practical and innovative improvements
- Anticipates risks proactively and takes initiative without waiting to be asked
- Applies strong common sense and ownership in resolving issues from start to finish
Result Areas:
- Supports the execution and follow-up of key Retail Operations activities across all stores
- Owns and coordinates Retail Newsletter and Store Communication processes
- Acts as super user for communication, scheduling, stock management, and cash management tools
- Responds to and follows up on store requests and operational queries through ServiceNow, ensuring timely resolution or escalation where needed
- Supports new system launches, pilots, and store training initiatives
- Manages and supports operational projects from planning through execution
- Prepares reports and supports the monitoring and management of relevant retail KPIs
- Develops effective relationships with stores, internal stakeholders, and global partners to offer exceptional service and influence change
- Supports continuous improvement of retail systems, processes, and tools
Qualifications:
- Experienced in Retail Operations and office-based operational support
- A deep understanding of retail operations and the ability to identify opportunities for improvement
- Knowledge of relevant legislation and regulations relating to retail operations
- Excellent organisational and project management skills, with the ability to manage multiple projects simultaneously, deliver to strict deadlines, and flag risks early where timelines may be impacted
- System super user mindset with strong affinity for retail tools and platforms
- Strong attention to detail with the ability to deliver accurate, high-quality work with a "first time right" mindset
Education level: Intermediate vocational education degree.
Experience: Relevant experience in an office environment and Retail Operations.
Additional Information: At Rituals, you’ll be part of a collaborative, people-first culture where you’re encouraged to bring your authentic self to work. Here, you can develop your career within a global brand dedicated to personal and professional growth. The position is based in our London office. This role offers a unique opportunity to make a significant impact as part of our UK & Ireland Retail team. You will be reporting directly to the Team Lead Retail Operations UK & Ireland, contributing to the growth and success of our retail operations across the UK & Ireland region.
Retail Operations Specialist - 37.5 hours in London employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Specialist - 37.5 hours in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Retail Operations Specialist role.
✨Tip Number 2
Prepare for the interview by understanding the company’s retail operations inside out. Familiarise yourself with their systems and processes, and think of ways you can contribute to improving them. Show us you’re ready to hit the ground running!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled operational challenges in the past. We want to see your proactive approach and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team.
We think you need these skills to ace Retail Operations Specialist - 37.5 hours in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Operations Specialist role. Highlight your experience in retail operations and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Organisational Skills: Since this role involves managing multiple projects and ensuring smooth operations, be sure to showcase your organisational prowess. Share examples of how you've successfully juggled tasks or improved processes in previous roles. We love a good success story!
Be Proactive in Your Communication: Effective communication is key in this role, so demonstrate your ability to communicate clearly and efficiently in your application. Whether it's through your writing style or by mentioning past experiences where you facilitated communication, show us you can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our culture and values while you’re at it!
How to prepare for a job interview at Rituals
✨Know Your Retail Operations
Make sure you brush up on your knowledge of retail operations before the interview. Understand the key processes, systems, and tools that are commonly used in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified issues and implemented solutions in a retail environment. Highlight your ability to think creatively and proactively manage risks, as this is crucial for the Retail Operations Specialist role.
✨Demonstrate Strong Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Think about how you can effectively communicate operational updates or project statuses, as well as how you would handle store requests and queries.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's retail operations, team dynamics, and future projects. This shows that you're engaged and serious about the position, plus it gives you valuable insights into whether the company is the right fit for you.