At a Glance
- Tasks: Lead a dynamic team and create memorable shopping experiences for customers.
- Company: Join a brand new store opening in Horsham with a vibrant culture.
- Benefits: Competitive pay, team discounts, and opportunities for personal growth.
- Other info: Fun, energetic atmosphere where your ideas can shine!
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: Retail or hospitality experience with strong people management skills.
The predicted salary is between 30000 - 35000 £ per year.
This position is for our brand new store opening in Horsham! Address: Swan Walk Shopping Centre.
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire and retain a diverse and talented store team, coach your team members to help them feel more engaged while achieving their full potential, and serve as your Store Manager’s right hand by helping them with day-to-day business activities!
This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.
Qualifications
- High on energy, low on ego and with a little bit of humour!
- You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales.
- Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
- People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision making and problem-solving skills.
Assistant Store Manager - Horsham (32 hours) employer: Rituals
At Rituals, we pride ourselves on being an exceptional employer, especially with the exciting opportunity of our new store opening in Horsham. Our vibrant work culture fosters teamwork and personal growth, allowing you to thrive as you motivate your team and enhance customer experiences. With a strong emphasis on employee development and a supportive environment, we ensure that every team member feels valued and empowered to reach their full potential.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager - Horsham (32 hours)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Rituals, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Store Manager - Horsham (32 hours)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Rituals that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Rituals will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Rituals and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Rituals
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Rituals, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Rituals!
