Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team and create unforgettable customer experiences every day.
- Company: Join Rituals, a brand that values trust, energy, and authenticity.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and continuous development opportunities.
- Why this job: Make a real impact by inspiring your team and enhancing customer satisfaction.
- Qualifications: 2+ years in retail or hospitality with strong people management skills.
- Other info: Diversity and inclusion are at the heart of our culture.
The predicted salary is between 28000 - 42000 £ per year.
You’re passionate about leading others and creating unforgettable customer experiences. Let your inspiration at Rituals flourish, where customer experience and performance go hand in hand.
You are all about customer experience. As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. That means listening to their wishes and needs and guiding them towards the perfect choice of products. You’re also the second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
For 40 hours per week, you give new meaning to the words 'aim big, act small' by:
- acting as a role model for your team and a true ambassador for the Rituals brand
- supporting your Store Manager in creating a culture of trust based on positive and constructive feedback
- helping to recruit, hire and retain a diverse and talented store team
- coaching your team members to help them feel more engaged while achieving their full potential
- serving as your Store Manager’s right hand and helping them organise team meetings and other important day-to-day business activities
In addition, you can work on preparing and co-leading monthly store kick-off meetings to ensure all your heartbeats are on the same page with the important commercial goals at Rituals.
In your store, you work together with passionate and enthusiastic heartbeats. Just like you, they take a quality-orientated approach to customer service. You notice that especially in the way they continually find new ways to listen to customer needs and offer the right solution in any situation. And how do you best describe our working atmosphere? Best in Class, Authentic and filled with lots of energy.
This is you: High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring and performance orientated. You understand the power of excellent customer service and you want to mentor others on how to make an impact. And on top of that, you have:
- at least 2 years of relevant experience as an Assistant Store Manager in retail or hospitality
- people management skills (e.g., communication, motivation, coaching, connection, inspiration)
- experience in sharing knowledge to drive behavioural change and develop others
- decision making and problem-solving skills
A guide to your benefits: If you feel good, our customers feel good. That’s why, as Assistant Store Manager, based on a 40-hour work week, you get:
- a competitive salary and a performance related bonus scheme
- Quarterly product allowance plus 30% discount on our products
- opportunities to continuously develop yourself by attending training sessions and leadership courses
Your path to a new career: Grow with us as Assistant Store Manager. Show your ambitions by turning your store into the kind of place where your team members love to work and your customers love to shop.
DIVERSITY AND INCLUSION: At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve.
Assistant Store Manager in Glasgow employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Glasgow
✨Tip Number 1
Get to know the company culture before your interview. Dive into Rituals' values and mission, and think about how your experience aligns with their focus on customer service and teamwork. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or improved customer experiences. Being able to share these anecdotes will demonstrate your capability as an Assistant Store Manager and make you stand out.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your enthusiasm by inquiring about team dynamics, training opportunities, and how they measure success in the role. This not only shows your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Rituals team. Let’s get you started on this exciting journey!
We think you need these skills to ace Assistant Store Manager in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can inspire and motivate a team, so share examples of how you've done this in the past!
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your people management skills and any relevant retail or hospitality experience to catch our eye!
Be Authentic: We love authenticity! Don’t be afraid to show your personality in your application. Share your unique approach to customer service and how you’ve made a difference in previous roles.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Rituals
✨Know the Brand Inside Out
Before your interview, dive deep into Rituals' brand values and product offerings. Understand their commitment to customer experience and how they create meaningful shopping moments. This knowledge will help you connect your own experiences to the brand's ethos during the interview.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be leading a team. Prepare examples of how you've motivated and coached team members in the past. Think about specific situations where your leadership made a difference, and be ready to share these stories to demonstrate your people management skills.
✨Emphasise Customer Experience
Since the role focuses heavily on customer satisfaction, come prepared with examples of how you've enhanced customer experiences in previous roles. Discuss how you listen to customer needs and guide them towards the right products, showcasing your understanding of excellent service.
✨Be Ready for Scenario Questions
Expect questions that assess your decision-making and problem-solving abilities. Prepare for hypothetical scenarios related to team management or customer service challenges. Practising your responses will help you articulate your thought process clearly and confidently during the interview.
