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For Companies At a Glance
- Tasks: Lead and motivate your team while ensuring an amazing shopping experience for customers.
- Company: Join Rituals, a brand dedicated to creating meaningful moments through exceptional customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be a key player in a fast-paced store, making a real impact on customer satisfaction and team success.
- Qualifications: Previous retail or hospitality experience as an Assistant Store Manager is essential, along with strong people management skills.
- Other info: Bring your energy and humour to inspire your team and drive store performance!
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Job Description
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You\’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you\’re dedicated to driving your store\’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
You\’ll act as a role model for your team and a true ambassador for Rituals. You\’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you\’ll help to recruit, hire and retain a diverse and talented store team, you\’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you\’ll serve as your Store Manager\’s right hand by helping them with day-to-day business activities!
This role is based in an outlet environment, where we\’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.
Qualifications
High on energy, low on ego and with a little bit of humour!
You are \’one of a kind\’ because your ability to encourage others and reach your store\’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.
On top of that, you have:
- Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
- People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision making and problem-solving skills.
Additional Information
Assistant Store Manager - Newcastle Eldon Square (40 hours) employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Newcastle Eldon Square (40 hours)
✨Tip Number 1
Familiarise yourself with the company culture and values of Rituals. Understanding their approach to customer service and team dynamics will help you align your responses during interviews and demonstrate that you're a perfect fit for their environment.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership skills and ability to motivate a team. Highlight instances where you've successfully improved customer satisfaction or driven sales, as these are key aspects of the role.
✨Tip Number 3
Network with current or former employees of Rituals if possible. They can provide valuable insights into the company’s expectations and culture, which can give you an edge in understanding what they’re looking for in an Assistant Store Manager.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing to discuss how you've handled challenges in previous roles. Be ready to share how you approached these situations and the positive outcomes that resulted, as this will show your capability to manage day-to-day operations effectively.
We think you need these skills to ace Assistant Store Manager - Newcastle Eldon Square (40 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality, particularly any previous roles as an Assistant Store Manager. Emphasise your people management skills and any achievements related to customer satisfaction and sales.
Craft a Compelling Cover Letter: In your cover letter, express your passion for motivating teams and delivering exceptional customer service. Use specific examples from your past experiences that demonstrate your ability to inspire others and achieve store goals.
Showcase Your Leadership Skills: During the application process, highlight your decision-making and problem-solving abilities. Mention instances where you successfully coached team members or improved store performance through effective teamwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Rituals
✨Show Your Leadership Skills
As an Assistant Store Manager, you'll need to motivate and inspire your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your communication and coaching skills.
✨Demonstrate Customer Service Excellence
Since delivering exceptional customer service is crucial for this role, think of specific instances where you went above and beyond for a customer. This will show your commitment to creating meaningful shopping experiences.
✨Discuss Operational Excellence
Familiarise yourself with stock and inventory management practices. Be ready to discuss how you've maintained high standards in a fast-paced environment, as this will be key to your success in the role.
✨Emphasise Team Development
Talk about your experience in coaching and developing team members. Share how you've helped others achieve their potential, as this aligns with the company's focus on building a culture of trust and constructive feedback.
