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For Companies At a Glance
- Tasks: Lead and motivate your team while ensuring an amazing shopping experience for customers.
- Company: Join Rituals, a brand dedicated to creating meaningful moments through exceptional customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be a key player in a vibrant team culture that values trust and feedback.
- Qualifications: Previous retail or hospitality experience as an Assistant Store Manager is essential.
- Other info: Bring your energy and humour to inspire others and drive store success!
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Job Description
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You\’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you\’re dedicated to driving your store\’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
You\’ll act as a role model for your team and a true ambassador for Rituals. You\’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you\’ll help to recruit, hire and retain a diverse and talented store team, you\’ll coach your team members to help them feel more engaged while achieving their full potential and finally, you\’ll serve as your Store Manager\’s right hand by helping them with day-to-day business activities!
This role is based in an outlet environment, where we\’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.
Qualifications
High on energy, low on ego and with a little bit of humour!
You are \’one of a kind\’ because your ability to encourage others and reach your store\’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.
On top of that, you have:
- Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
- People management skills (e.g., communication, motivation, coaching, connection, and inspiration)
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision making and problem-solving skills.
Additional Information
Assistant Store Manager - Cheltenham (32 hours) employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Cheltenham (32 hours)
✨Tip Number 1
Familiarise yourself with the company culture and values of Rituals. Understanding their approach to customer service and team dynamics will help you align your responses during interviews and demonstrate that you're a perfect fit for their environment.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your leadership skills and ability to motivate a team. Highlight instances where you've successfully improved customer satisfaction or driven sales, as these are key aspects of the Assistant Store Manager role.
✨Tip Number 3
Research common challenges faced in retail management, particularly in high-footfall environments. Being able to discuss how you would tackle these issues can set you apart and show that you're proactive and solution-oriented.
✨Tip Number 4
Network with current or former employees of Rituals if possible. They can provide valuable insights into the company’s expectations and culture, which can help you tailor your approach and make a strong impression during the hiring process.
We think you need these skills to ace Assistant Store Manager - Cheltenham (32 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or hospitality, particularly any previous roles as an Assistant Store Manager. Emphasise your people management skills and any achievements related to customer satisfaction and sales.
Craft a Compelling Cover Letter: In your cover letter, express your passion for motivating teams and delivering exceptional customer service. Use specific examples from your past experiences that demonstrate your ability to inspire others and achieve store goals.
Showcase Your Leadership Skills: When detailing your experience, focus on instances where you successfully coached team members or improved team performance. Highlight your decision-making and problem-solving skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Rituals
✨Show Your Leadership Skills
As an Assistant Store Manager, you'll need to motivate and inspire your team. Be prepared to share examples of how you've successfully led a team in the past, highlighting your communication and coaching skills.
✨Demonstrate Customer Service Excellence
Exceptional customer service is key for this role. Think of specific instances where you went above and beyond for a customer, and be ready to discuss how you would ensure a meaningful shopping experience for every visitor.
✨Discuss Operational Excellence
Since the role involves stock and inventory management, come equipped with examples of how you've maintained high standards in a fast-paced environment. This will show your understanding of operational efficiency.
✨Emphasise Team Development
Talk about your experience in coaching and developing team members. Share how you've helped others reach their potential and how you plan to foster a culture of trust and constructive feedback within the store.
