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- Tasks: Lead a team to create unforgettable customer experiences and drive store performance.
- Company: Join Rituals, a brand dedicated to quality customer service and employee development.
- Benefits: Enjoy a competitive salary, bonuses, product discounts, and training opportunities.
- Why this job: Be part of a vibrant team in a supportive, energetic environment focused on growth.
- Qualifications: 2 years of retail or hospitality experience with strong people management skills required.
- Other info: Diversity and inclusion are core values at Rituals, fostering innovation and community connection.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Assistant Store Manager, Kingston upon Thames
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Client:
Rituals
Location:
Kingston upon Thames, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
a9785f40a815
Job Views:
8
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
Assistant Store Manager
You’re passionate about leading others and creating unforgettable customer experiences. Let your inspiration at Rituals flourish, where customer experience and performance go hand in hand.
You are all about customer experience
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. That means, listening to their wishes and needs and guiding them towards the perfect choice of products. You’re also the second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
All of these characteristics are what make you the ideal Assistant Store Manager. For 40 hours per week, you give new meaning to the words \’aim big, act small\’ by:
- acting as a role model for your team and a true ambassador for the Rituals brand
- supporting your Store Manager in creating a culture of trust based on positive and constructive feedback
- helping to recruit, hire and retain a diverse and talented store team
- coaching your team members to help them feel more engaged while achieving their full potential
- serving as your Store Manager’s right hand and helping them organise team meetings and other important day-to-day business activities
In addition, you can work on preparing and co-leading monthly store kick-off meetings to ensure all your heartbeats are on the same page with the important commercial goals at Rituals.
Join our team
In your store, you work together with passionate and enthusiastic heartbeats. Just like you, they take a quality-orientated approach to customer service. You notice that especially in the way they continually find new ways to listen to customer needs and offer the right solution in any situation. And how do you best describe our working atmosphere? Best in Class, Authentic and filled with lots of energy.
“Being an ASM for Rituals requires you to wear many different hats; from operational to team management and everything in between – no two days are the same. The ethos we have at Rituals will be unlike anything you will have experienced before!”– Ryan, Cheshire Oaks Assistant Store Manager
I enjoy working for Rituals as I feel valued in my team. Working for rituals has provided me with a chance to continuously develop myself and work with other teams in the business. It is a calming environment to work in and I always feel supported by my management. – Imogen, Manchester Trafford Assistant Store Manager
This is you
High on energy, low on ego and with a little bit of humour. You are also \’one of a kind\’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring and performance orientated. You understand the power of excellent customer service and you want to mentor others on how to make an impact. And on top of that, you have:
- at least 2 years of relevant experience as an Assistant Store Manager in retail or hospitality.
- people management skills (e.g., communication, motivation, coaching, connection, inspiration).
- experience in sharing knowledge to drive behavioural change and develop others.
- decision making and problem-solving skills.
A guide to your benefits
If you feel good, our customers feel good. That’s why, as Assistant Store Manager, based on a 40-hour work week, you get:
- a competitive salary and a performance related bonus scheme.
- Quarterly product allowance plus 30% discount on our products.
- opportunities to continuously develop yourself by attending training sessions and leadership courses.
Your path to a new career
Grow with us as Assistant Store Manager. Show your ambitions by turning your store into the kind of place where your team members love to work and your customers love to shop.
DIVERSITY AND INCLUSION
At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
It fuels our innovation and connects us closer to our customers and the communities we serve.
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Assistant Store Manager employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Rituals' brand values and customer service philosophy. Understanding their approach to customer experience will help you align your answers during interviews and demonstrate that you're a perfect fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in previous roles. Be ready to discuss specific situations where you successfully improved team performance or customer satisfaction.
✨Tip Number 3
Network with current or former employees of Rituals on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of examples where you've faced challenges in retail or hospitality and how you overcame them, as this will highlight your decision-making skills and readiness for the role.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an Assistant Store Manager. Focus on your people management skills, customer service achievements, and any specific examples of how you've motivated a team or improved store performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and leadership. Use specific examples from your past roles to demonstrate how you align with Rituals' values and the responsibilities of the Assistant Store Manager position.
Showcase Your Team Management Skills: Emphasise your ability to coach and inspire others in your application. Mention any training or mentoring experiences you've had, and how these have contributed to team success and customer satisfaction.
Highlight Your Problem-Solving Abilities: Include examples of how you've effectively made decisions and solved problems in previous roles. This could be related to customer complaints, team dynamics, or operational challenges, showcasing your readiness to take charge when necessary.
How to prepare for a job interview at Rituals
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating memorable customer experiences. Share specific examples from your past roles where you went above and beyond to meet customer needs, as this aligns perfectly with the values of Rituals.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll need to motivate and inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team, resolved conflicts, or coached team members to achieve their potential.
✨Understand the Brand and Its Values
Research Rituals thoroughly before the interview. Familiarise yourself with their products, brand ethos, and commitment to customer service. This knowledge will help you articulate why you're a great fit for the company and how you can contribute to its success.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you had to make tough decisions or handle difficult situations in a retail environment, and be ready to explain your thought process and the outcomes.
