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- Tasks: Lead a team to create unforgettable customer experiences and drive store performance.
- Company: Rituals is a vibrant brand focused on quality customer service and team collaboration.
- Benefits: Enjoy a competitive salary, performance bonuses, product discounts, and continuous training opportunities.
- Why this job: Join a dynamic team in a supportive environment that values personal growth and customer satisfaction.
- Qualifications: 2+ years of retail or hospitality experience with strong people management skills required.
- Other info: Diversity and inclusion are core values at Rituals, fostering an innovative workplace.
The predicted salary is between 28800 - 42000 ÂŁ per year.
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You’re passionate about leading others and creating unforgettable customer experiences. Let your inspiration at Rituals flourish, where customer experience and performance go hand in hand.
You are all about customer experience
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. That means, listening to their wishes and needs and guiding them towards the perfect choice of products. You’re also the second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
All of these characteristics are what make you the ideal Assistant Store Manager. For 40 hours per week, you give new meaning to the words \’aim big, act small\’ by:
- acting as a role model for your team and a true ambassador for the Rituals brand
- supporting your Store Manager in creating a culture of trust based on positive and constructive feedback
- helping to recruit, hire and retain a diverse and talented store team
- coaching your team members to help them feel more engaged while achieving their full potential
- serving as your Store Manager’s right hand and helping them organise team meetings and other important day-to-day business activities
In addition, you can work on preparing and co-leading monthly store kick-off meetings to ensure all your heartbeats are on the same page with the important commercial goals at Rituals.
Join our team
In your store, you work together with passionate and enthusiastic heartbeats. Just like you, they take a quality-orientated approach to customer service. You notice that especially in the way they continually find new ways to listen to customer needs and offer the right solution in any situation. And how do you best describe our working atmosphere? Best in Class, Authentic and filled with lots of energy.
“Being an ASM for Rituals requires you to wear many different hats; from operational to team management and everything in between – no two days are the same. The ethos we have at Rituals will be unlike anything you will have experienced before!”– Ryan, Cheshire Oaks Assistant Store Manager
I enjoy working for Rituals as I feel valued in my team. Working for rituals has provided me with a chance to continuously develop myself and work with other teams in the business. It is a calming environment to work in and I always feel supported by my management. – Imogen, Manchester Trafford Assistant Store Manager
This is you
High on energy, low on ego and with a little bit of humour. You are also \’one of a kind\’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring and performance orientated. You understand the power of excellent customer service and you want to mentor others on how to make an impact. And on top of that, you have:
- at least 2 years of relevant experience as an Assistant Store Manager in retail or hospitality.
- people management skills (e.g., communication, motivation, coaching, connection, inspiration).
- experience in sharing knowledge to drive behavioural change and develop others.
- decision making and problem-solving skills.
A guide to your benefits
If you feel good, our customers feel good. That’s why, as Assistant Store Manager, based on a 40-hour work week, you get:
- a competitive salary and a performance related bonus scheme.
- Quarterly product allowance plus 30% discount on our products.
- opportunities to continuously develop yourself by attending training sessions and leadership courses.
Your path to a new career
Grow with us as Assistant Store Manager. Show your ambitions by turning your store into the kind of place where your team members love to work and your customers love to shop.
DIVERSITY AND INCLUSION
At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
It fuels our innovation and connects us closer to our customers and the communities we serve.
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Assistant Store Manager employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Rituals' brand values and customer service philosophy. Understanding their approach to customer experience will help you align your answers during interviews and demonstrate that you're a perfect fit for the role.
✨Tip Number 2
Network with current or former employees of Rituals on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare examples from your past experiences that showcase your leadership and customer service skills. Be ready to discuss how you've motivated teams and improved customer satisfaction in previous roles.
✨Tip Number 4
Stay updated on the latest trends in retail and customer service. Being knowledgeable about industry developments can give you an edge in discussions and show your commitment to continuous improvement.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in retail or hospitality, particularly any roles where you have demonstrated people management skills. Use specific examples to showcase how you've motivated teams and improved customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team leadership. Mention how your personal values align with Rituals' ethos and provide examples of how you've successfully driven performance in previous roles.
Showcase Your Leadership Skills: Emphasise your ability to coach and inspire others. Include anecdotes that demonstrate your decision-making and problem-solving skills, especially in challenging situations. This will show that you're ready to take on the responsibilities of an Assistant Store Manager.
Highlight Your Commitment to Diversity and Inclusion: Rituals values diversity and inclusion, so mention any experiences you have in fostering an inclusive environment. Discuss how you can contribute to building a culture that celebrates diverse voices within the team.
How to prepare for a job interview at Rituals
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating unforgettable customer experiences. Share specific examples from your past roles where you went above and beyond to meet customer needs, as this aligns perfectly with the ethos of Rituals.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll need to motivate and inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully coached team members or resolved conflicts in the past.
✨Emphasise Teamwork and Collaboration
Rituals values a culture of trust and teamwork. Be ready to talk about how you've fostered collaboration within your previous teams and how you plan to support your Store Manager in creating a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making and problem-solving skills. Think of scenarios where you had to make quick decisions under pressure or handle difficult customer situations, and be prepared to explain your thought process.
