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- Tasks: Lead a team to create unforgettable customer experiences and drive store performance.
- Company: Rituals is a vibrant brand focused on quality customer service and team collaboration.
- Benefits: Enjoy a competitive salary, performance bonuses, product discounts, and continuous training opportunities.
- Why this job: Join a dynamic team in a supportive environment where your leadership can shine.
- Qualifications: 2+ years in retail or hospitality, strong people management, and problem-solving skills required.
- Other info: Diversity and inclusion are core values at Rituals, fostering a welcoming workplace.
The predicted salary is between 28800 - 43200 £ per year.
You’re passionate about leading others and creating unforgettable customer experiences. Let your inspiration at Rituals flourish, where customer experience and performance go hand in hand. You are all about customer experience. As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. That means, listening to their wishes and needs and guiding them towards the perfect choice of products. You’re also the second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
For 40 hours per week, you give new meaning to the words 'aim big, act small' by:
- acting as a role model for your team and a true ambassador for the Rituals brand
- supporting your Store Manager in creating a culture of trust based on positive and constructive feedback
- helping to recruit, hire and retain a diverse and talented store team
- coaching your team members to help them feel more engaged while achieving their full potential
- serving as your Store Manager’s right hand and helping them organise team meetings and other important day-to-day business activities
In addition, you can work on preparing and co-leading monthly store kick-off meetings to ensure all your heartbeats are on the same page with the important commercial goals at Rituals.
In your store, you work together with passionate and enthusiastic heartbeats. Just like you, they take a quality-orientated approach to customer service. You notice that especially in the way they continually find new ways to listen to customer needs and offer the right solution in any situation. And how do you best describe our working atmosphere? Best in Class, Authentic and filled with lots of energy.
This is you: High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring and performance orientated. You understand the power of excellent customer service and you want to mentor others on how to make an impact. And on top of that, you have:
- at least 2 years of relevant experience as an Assistant Store Manager in retail or hospitality
- people management skills (e.g., communication, motivation, coaching, connection, inspiration)
- experience in sharing knowledge to drive behavioural change and develop others
- decision making and problem-solving skills
A guide to your benefits: If you feel good, our customers feel good. That’s why, as Assistant Store Manager, based on a 40-hour work week, you get:
- a competitive salary and a performance related bonus scheme
- Quarterly product allowance plus 30% discount on our products
- opportunities to continuously develop yourself by attending training sessions and leadership courses
Your path to a new career: Grow with us as Assistant Store Manager. Show your ambitions by turning your store into the kind of place where your team members love to work and your customers love to shop.
DIVERSITY AND INCLUSION: At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and the communities we serve.
Assistant Store Manager employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Rituals' brand values and customer experience philosophy. Understanding their approach will help you align your answers during interviews and demonstrate your passion for creating memorable customer experiences.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific situations where you inspired others or improved team performance, as this is crucial for the Assistant Store Manager role.
✨Tip Number 3
Network with current or former employees of Rituals on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss your problem-solving skills by thinking of examples where you've successfully handled customer complaints or operational challenges. This will show your ability to maintain excellent service under pressure, a key aspect of the role.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in retail or hospitality, especially any roles where you acted as a leader or mentor. Use specific examples to demonstrate your people management skills and how you've contributed to customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and team motivation. Share anecdotes that showcase your ability to inspire others and drive performance. Make it clear why you want to work at Rituals specifically.
Highlight Relevant Skills: Emphasise your decision-making and problem-solving skills in your application. Provide examples of how you've successfully navigated challenges in previous roles, particularly in a retail or hospitality context.
Showcase Your Understanding of Rituals: Demonstrate your knowledge of Rituals' brand values and culture in your application. Mention how you align with their focus on customer experience and teamwork, and how you can contribute to creating an inclusive environment.
How to prepare for a job interview at Rituals
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating unforgettable customer experiences. Share specific examples from your past roles where you went above and beyond to meet customer needs, as this aligns perfectly with the ethos of Rituals.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll be expected to motivate and inspire your team. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team, resolved conflicts, or coached team members to achieve their potential.
✨Emphasise Teamwork and Collaboration
Rituals values a culture of trust and teamwork. Be ready to talk about how you've fostered collaboration in previous roles, perhaps by organising team meetings or encouraging open communication among team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making and problem-solving skills. Think of scenarios where you had to make quick decisions under pressure or resolve a challenging situation, and be prepared to explain your thought process.
