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For Companies At a Glance
- Tasks: Lead and inspire retail teams across Northern Ireland & Ireland to deliver exceptional customer experiences.
- Company: Join Rituals, a brand committed to wellbeing and operational excellence.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Make a real impact by shaping store performance and team success in a dynamic environment.
- Qualifications: Experience in retail management and a passion for developing teams.
- Other info: Exciting opportunity for growth with a supportive and innovative company.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to take on a dynamic and exciting role as an Area Manager for our Northern Ireland & Ireland region? We are seeking a talented individual to join our team and oversee one of our busiest regions. We are looking for an inspirational field-based leader and role model who will represent the Rituals brand and Foam values.
You will be leading a team of Store Managers to run a cluster of retail stores within our Northern Ireland & Ireland. You will manage the wellbeing, performance, and development of retail stores/teams, whilst ensuring retail stores are on brand, operationally excellent and compliant in line with the Rituals guidelines. You will lead and set the vision and direction with each store manager in terms of customer experience, store performance, targets, KPIs, team development and training.
KEY RESPONSIBILITIES
- Be a role model on store visits on the shop floor, empowering, coaching & energising the store teams to deliver the feel-good customer experience programme exceeding 90%+ on the mystery shop results monthly.
- Continuous review of employee engagement in line with our engagement surveys, setting action plans, store reviews and check in on store visits on engagement results and teams to improve the area ENPS score.
- Pro-actively define area action plans, in consultation with the Head of Retail, to continuously increase performance, optimize operations, retain and develop talent & maximize people engagement.
- Analyse weekly sales and loss prevention KPIs reporting any risks and opportunities to the Head of Retail & wider business and set actions with Store Managers as needed to drive performance in line with targets.
- Proactively plan personnel costs on a monthly and annual basis to drive growth on store productivity in line with targets, coaching store managers as needed on scheduling to reflect.
- Take ownership for implementing new initiatives within your area ensuring the support, direction and follow up is undertaken to embed initiatives to the Rituals standard.
- Ensure a robust PDP is in place for Store Managers and teams with tangible development actions detailed and reviewed quarterly to aid succession planning and ensure store performance is maximised.
- Attract, recruit and retain the best talent to your area and wider Rituals business.
- Carry out quarterly talent management reviews in conjunction with the HRBP to ensure a live succession plan is in place for the area.
- Take action on underperformance and non-compliance in line with the Rituals code of conduct, disciplinary and capability procedures.
- To take ownership of new store openings within the area, ensuring pre and post planning and store sign off in terms of recruitment, training and store operations are in line with Rituals guidelines.
- Understand the training needs and support needed to achieve store actions plans, arranging the required resources to improve area/store.
- Create a positive area culture by establishing clear ways of working with Store Managers and teams, whilst sharing best practice and two-way feedback is the norm.
- Ensuring store team participation and completion in product, service, operational and leadership trainings is met in line with Rituals expectations.
- Work with the wider CHO and LHO teams in particular training, HR & retail operations to foster positive working relationships, give meaningful feedback and utilise expertise to drive area performance.
- Interact effectively with all stakeholders.
Qualifications
- Proven experience in a field-based management role, overseeing multiple stand-alone retail stores.
- Experience within the retail, hospitality, or service industry, with a strong record of delivering operational excellence and commercial results.
- Demonstrated success in managing and developing retail teams, including performance management, training, and succession planning.
- Experience in budget management, sales forecasting, and P&L accountability.
- Strong background in implementing company standards, driving sales performance, and ensuring outstanding customer experiences.
- Proven ability to analyse business performance metrics, identify trends, and implement action plans to achieve strategic goals.
- Comfortable working in a fast-paced, multi-site environment with a hands-on, results-driven approach.
- Full clean UK Driving License.
Area Manager in Armagh employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager in Armagh
✨Tip Number 1
Get to know the company inside out! Research Rituals' values and culture so you can show how you align with them during your interviews. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus when applying for roles.
✨Tip Number 3
Prepare for those tricky interview questions! Think about your past experiences in retail management and how they relate to the responsibilities of an Area Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Rituals team.
We think you need these skills to ace Area Manager in Armagh
Some tips for your application 🫡
Show Your Leadership Skills: As an Area Manager, we want to see your leadership style shine through in your application. Share examples of how you've inspired and developed teams in previous roles, and don't forget to highlight any specific achievements that demonstrate your ability to drive performance.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. We love seeing candidates who take the time to align their experience with our values and the key responsibilities outlined in the job description. It shows us you're genuinely interested in joining our team!
Be Data-Driven: We’re all about results, so include any relevant metrics or KPIs from your past roles. Whether it’s sales growth, employee engagement scores, or operational improvements, showcasing your ability to analyse and act on data will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Rituals
✨Know Your Numbers
As an Area Manager, you'll need to be on top of sales figures and KPIs. Brush up on your understanding of financial metrics and be ready to discuss how you've used data to drive performance in previous roles. This shows you can analyse trends and make informed decisions.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you empower your team. Think of specific examples where you've coached or developed store managers, and how that led to improved performance. This will demonstrate your ability to inspire and lead a diverse team.
✨Understand the Brand Values
Familiarise yourself with Rituals' brand values and customer experience programme. Be ready to explain how you would embody these values in your role and how you plan to ensure your stores deliver an exceptional customer experience that aligns with the brand.
✨Engagement is Key
Employee engagement is crucial for success in this role. Prepare to discuss how you've previously improved team morale and engagement scores. Share actionable strategies you've implemented to create a positive culture and retain talent within your teams.
