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- Tasks: Lead and empower retail teams to deliver exceptional customer experiences across Northern Ireland and Ireland.
- Company: Join Rituals, a dynamic brand focused on optimising retail operations and enhancing customer experiences.
- Benefits: Enjoy training opportunities, employee discounts, wellbeing initiatives, and a discretionary annual bonus.
- Why this job: Make a real impact by driving performance and developing talent in a vibrant retail environment.
- Qualifications: Experience in retail management with a proven track record of operational excellence and team development.
- Other info: Fast-paced role with opportunities for career growth and a positive team culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training. Become a dynamic and exciting leader in the bustling area of Northern Ireland and Ireland.
Key Responsibilities
- Serve as a role model on store visits, empowering, coaching and energising the store teams to deliver a feelâgood customer experience, exceeding 90%+ on the mystery shop results monthly.
- Continuously review employee engagement using engagement surveys, setting action plans, conducting store reviews and checking in on engagement results to improve the area ENPS score.
- Proâactively define area action plans in consultation with the Head of Retail to increase performance, optimise operations, retain and develop talent and maximise people engagement.
- Analyse weekly sales and lossâprevention KPIs, reporting risks and opportunities to the Head of Retail and setting actions with Store Managers to drive performance in line with targets.
- Plan personnel costs monthly and annually to drive growth on store productivity, coaching Store Managers on scheduling.
- Take ownership of implementing new initiatives, ensuring support, direction and followâup to embed them to the Rituals standard.
- Ensure a robust PDP is in place for Store Managers and teams, with tangible development actions reviewed quarterly to aid succession planning and maximise store performance.
- Attract, recruit and retain top talent for the area and the wider Rituals business.
- Carry out quarterly talentâmanagement reviews with the HRBP to maintain a live succession plan.
- Address underperformance and nonâcompliance in line with the Rituals code of conduct, disciplinary and capability procedures.
- Own new store openings, ensuring recruitment, training and operations meet Rituals guidelines.
- Understand training needs, support and arrange resources to improve area/store performance.
- Create a positive area culture with clear ways of working, sharing best practice and valuing twoâway feedback.
- Ensure store team participation and completion in product, service, operational and leadership trainings meet Rituals expectations.
- Work with CHO, LHO, training, HR and retail operations teams to foster positive relationships, give meaningful feedback and drive area performance.
- Interact effectively with all stakeholders.
Qualifications & Experience
- Proven experience in a fieldâbased management role overseeing multiple standâalone retail stores.
- Experience in retail, hospitality or service industry with a strong record of delivering operational excellence and commercial results.
- Demonstrated success in managing and developing retail teams, including performance management, training and succession planning.
- Experience in budget management, sales forecasting and P&L accountability.
- Strong background in implementing company standards, driving sales performance and ensuring outstanding customer experiences.
- Proven ability to analyse business performance metrics, identify trends and implement action plans to achieve strategic goals.
- Comfortable working in a fastâpaced, multiâsite environment with a handsâon, resultsâdriven approach.
- Full clean UK driving licence.
Benefits of Working at Rituals
- Training and development opportunities
- Discretionary annual bonus scheme
- Rituals employee discount
- Numerous wellbeing initiatives and EAP
- Company & team events
Area Manager - Northern Ireland & Ireland (40 hours) in London employer: Rituals UK & Ireland (B CorpTM)
Contact Detail:
Rituals UK & Ireland (B CorpTM) Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Area Manager - Northern Ireland & Ireland (40 hours) in London
âšTip Number 1
Get to know the company inside out! Research Rituals, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
âšTip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral â which is always a bonus!
âšTip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Area Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
âšTip Number 4
Donât forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Area Manager - Northern Ireland & Ireland (40 hours) in London
Some tips for your application đ«Ą
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Area Manager role. Highlight your leadership experience in retail and any achievements that demonstrate your ability to drive performance and engage teams.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that relate to the responsibilities listed in the job description. Use numbers and examples to illustrate how you've made a positive impact in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. Itâs the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Rituals UK & Ireland (B CorpTM)
âšKnow Your Numbers
As an Area Manager, you'll need to be comfortable with KPIs and financial metrics. Brush up on your understanding of sales forecasting, budget management, and P&L accountability. Be ready to discuss how you've used these metrics in past roles to drive performance.
âšShowcase Your Leadership Style
This role is all about empowering and coaching teams. Prepare examples that highlight your leadership style and how you've successfully developed talent in previous positions. Think about specific instances where youâve turned around underperforming teams or improved employee engagement.
âšUnderstand the Company Culture
Familiarise yourself with Rituals' values and culture. Be prepared to discuss how you can contribute to creating a positive area culture and how you value two-way feedback. Showing that you align with their ethos will set you apart from other candidates.
âšPrepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might face as an Area Manager and how you would address them. This could include managing store openings or addressing underperformance.
