Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Rituals, a B Corp committed to wellbeing and innovative retail concepts.
- Benefits: Enjoy training opportunities, competitive bonuses, employee discounts, and wellness initiatives.
- Why this job: Be part of a groundbreaking store concept that merges relaxation with retail excellence.
- Qualifications: 5+ years in retail leadership; strong people management and customer-centric skills required.
- Other info: This role is based in the new Oxford Street West store, opening this October.
The predicted salary is between 36000 - 60000 £ per year.
Store Director – London Oxford Street West (40 hours) Join to apply for the Store Director – London Oxford Street West (40 hours) role at Rituals UK & Ireland (B Corp) Store Director – London Oxford Street West (40 hours) 2 days ago Be among the first 25 applicants Join to apply for the Store Director – London Oxford Street West (40 hours) role at Rituals UK & Ireland (B Corp) Step into a role at Rituals where your hands-on approach and passion for people make a real difference in our shop\’s success and team spirit. Can you deliver exceptional customer experiences, inspire team members, and lead the way to top-line sales? Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Share your talents Reporting directly to the Area Manager, the Store Director role at our new Oxford Street West ‘Mind Oasis’ store offers the chance to lead a groundbreaking retail concept that merges science-backed treatments with immersive design. Set to open this October, the store will showcase an exclusive product range and serve as a sanctuary for busy shoppers to pause, breathe, and reconnect in their everyday lives. As Store Director, you will lead, inspire, and motivate your team to deliver exceptional customer satisfaction and meet ambitious sales targets. Collaborating closely with the Area Manager, you will implement tailored local business strategies, consistently exceed KPIs, and ensure seamless day-to-day operations. Your role requires strong leadership, excellent communication, and a customer-focused mindset, alongside expertise in driving performance excellence, operational efficiency, and adapting to a dynamic market. Key responsibilities include establishing daily objectives and developing monthly strategies to meet productivity goals, overseeing flawless store administration, financial management, and ensuring compliance with relevant regulations. You will take charge of managing inventory, creating attractive product displays, and fostering a welcoming environment for every customer. With robust problem-solving skills and adaptability, you will address unexpected challenges, swiftly resolve customer concerns, and encourage a collaborative team culture. By celebrating team successes and building genuine connections, you will drive the long-term success of the store while setting a new standard in retail leadership. Purpose Responsible for day-to-day management of the store performance, operations, team and customer experience. Business Impact Lead, coach and train the store team and together drive the recurring commercial cycles, ensuring optimal preparation and implementation of the commercial calendars and excellent store operations. Interaction Reports to the Area Manager Manager and coach for Assistant Shop Managers and store employees. Contact with local HR department with regards to people management topics Contact with local retail coordination department with regards to store operations Creativity Take ownership in defining opportunities and action plans, in consultation with the Head of Retail, to increase store performance and people engagement Be a role model and coach inspiring the store team to continuously improve service levels and product knowledge Result Area’s Your Store With a strong focus on the customer and always looking to improving customer experience By showing commitment to store targets and results and taking ownership in defining, in consultation with the Area Manager, actions to stimulate sales, KPI performance and brand awareness Through development of a monthly personnel plan, aligned to productivity targets, ensuring optimal staffing plan (the right quantity of personnel for the right quality of service) By starting every day translating targets into simple but challenging daily focus points and objectives for the team members By coaching the team in executing the selling ceremony and delivering the ultimate customer experience By ensuring monthly store kick-off meetings are 100% implemented and commercial calender is fully understood by all team members Your Team By being a role model, acting as a true ambassador of our brand, values and FOAM behaviors By attracting and retaining a divers and talented shop team that live the Rituals values and FOAM behaviors and helping other Store Managers in doing the same By creating a learning environment in which constructive feedback giving and receiving is the norm and by giving meaningful feedback to team members to continuously develop and help them grow By organizing team meetings encouraging people to talk about both successes and failures By having regular 1 to 1 meetings with team members to make a true connection and build trust Your Rituals By making sure every team member understands and implements the Rituals principles (e.g. styling guidelines, FOAM behaviors), processes (e.g. shop rituals) and way of working (e.g. selling ceremony) Through execution of a correct and complete shop administration (cash register control, personnel absence, team set-up, time & attendance, stock, health & safety in store, maintenance of store). By performing and controling stock adjustments, managing stock levels and defining actions on how to optimize By always ensuring a clean store and organized back-office Bring all of you High on energy, low on ego and with a little bit of humour! Your unique ability to motivate your team and achieve goals in customer satisfaction and sales makes you exceptional. As Store Director, you bring knowledge, inspiration, and a focus on performance. Additionally, You Have Prior relevant experience as Store Director, Senior Store Manager or General Manager within retail, luxury or hospitality. Experience in HR Policies, procedures, recruitment and all elements of people management (e.g., communication, motivation, coaching, connection, and inspiration) Experience in sharing knowledge to drive behavioural change and develop others. Decision making and problem-solving skills. Strong leadership and team management Customer centric approach Operational efficiancy Knowledge and passion of the wellbeing or lifestyle/beauty industry Marketing, brand and community engagement Strong financial acumen with data led decision making Intermediate vocational education or equivalent At least 5 years of relevant leadership experience within retail or hospitality industry. Benefits of working at Rituals Training and development opportunities Competitive bonus scheme Rituals employee discount Quarterly product allowance Numerous wellbeing initiatives and EAP Company & Team Events Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function IndustriesCosmetics Referrals increase your chances of interviewing at Rituals UK & Ireland (B Corp) by 2x Sign in to set job alerts for “Store Director” roles. London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Regional Director – Stores, UK & Ireland London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago Assistant Store Manager – London Harrods London, England, United Kingdom 1 day ago London, England, United Kingdom 1 day ago In-Store Operations Manager [Fendi New Bond Street] London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 week ago Assistant Store Manager – Central London (NEW FLAGSHIP STORE OPENING) London, England, United Kingdom 1 month ago Retail [Fashion] Store Manager – 40h – Central London H/W London, England, United Kingdom 23 hours ago London, England, United Kingdom 2 weeks ago Store Manager – Furniture. Central London. London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 month ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago Flagship Store Director – Luxury Homeware London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Store Director - London Oxford Street West (40 hours) (London) employer: Rituals UK & Ireland (B Corp™)
Contact Detail:
Rituals UK & Ireland (B Corp™) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Director - London Oxford Street West (40 hours) (London)
✨Tip Number 1
Familiarise yourself with Rituals' brand values and customer experience philosophy. Understanding their approach to customer satisfaction will help you align your leadership style with their expectations.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully motivated teams in previous roles. Be ready to discuss specific strategies you've implemented to drive sales and enhance customer experiences.
✨Tip Number 3
Research the latest trends in the wellbeing and lifestyle industry, as well as the competitive landscape in retail. This knowledge will demonstrate your passion for the sector and your ability to adapt to market changes.
✨Tip Number 4
Network with current or former employees of Rituals to gain insights into the company culture and expectations for the Store Director role. This can provide you with valuable information that may set you apart from other candidates.
We think you need these skills to ace Store Director - London Oxford Street West (40 hours) (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in leadership roles. Emphasise your achievements in driving sales and customer satisfaction, as these are key for the Store Director position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the wellbeing and lifestyle industry. Share specific examples of how you've inspired teams and improved customer experiences in previous roles, aligning with Rituals' values.
Showcase Leadership Skills: Highlight your leadership style and how it has positively impacted team performance. Discuss your experience in coaching and developing team members, as this is crucial for the Store Director role.
Demonstrate Problem-Solving Abilities: Provide examples of challenges you've faced in retail management and how you resolved them. This will showcase your adaptability and decision-making skills, which are essential for the dynamic environment at Rituals.
How to prepare for a job interview at Rituals UK & Ireland (B Corp™)
✨Show Your Leadership Skills
As a Store Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and motivational techniques that have driven performance and engagement.
✨Understand the Brand and Values
Familiarise yourself with Rituals' brand values and principles. Be ready to discuss how you can embody these values in your leadership style and how you plan to instil them within your team to enhance customer experience.
✨Prepare for Operational Questions
Expect questions about store operations, financial management, and inventory control. Brush up on your knowledge of retail operations and be prepared to share strategies you've implemented to improve efficiency and sales.
✨Demonstrate Customer-Centric Mindset
Rituals places a strong emphasis on customer satisfaction. Prepare to discuss how you've previously enhanced customer experiences and how you would approach creating a welcoming environment in the new store.
