At a Glance
- Tasks: Support retail stores with maintenance, ensuring a premium shopping experience.
- Company: Join a dynamic team at a leading retail brand in Central London.
- Benefits: Enjoy training opportunities, employee discounts, and wellbeing initiatives.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Make a real impact on customer experiences and improve store operations.
- Qualifications: 2-5 years in retail maintenance and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training.
We’re looking for a proactive and detail‑driven Maintenance Coordinator to support our retail stores nationwide and help maintain a premium store environment aligned with our brand guidelines. In this role, you’ll be the go‑to person for all maintenance matters, acting as the first point of contact for stores and head office colleagues, and working closely with external suppliers to ensure issues are resolved quickly and effectively.
What You’ll Be Doing
- Providing full planned and reactive maintenance support across all retail stores
- Acting as the first escalation point for maintenance issues from stores and Head Office
- Managing maintenance tickets via the ServiceNow portal
- Issuing work orders, reviewing and approving repair quotes within Opex and Capex budgets
- Building strong relationships with maintenance providers, contractors and suppliers
- Coordinating maintenance support for the local Head Office in partnership with the Office Manager
- Maintaining accurate store and asset data across maintenance systems
- Ordering furniture and store items from global suppliers to ensure stores meet premium standards
- Creating purchase orders and approving maintenance‑related invoices
- Supporting the implementation of new maintenance processes and ways of working
- Escalating high‑priority issues to senior stakeholders when required
Who You’ll Work With
- Retail Operations team
- Store Managers
- External maintenance partners and building contractors
- Real Estate, Construction and Health & Safety teams
- Reporting into the Head of Retail Operations
Why join us?
You’ll play a key role in ensuring our stores are maintained to the highest standards, directly impacting the customer experience and supporting teams on the ground. This is a great opportunity to influence processes, improve ways of working, and grow within a collaborative retail operations environment.
What We’re Looking For
- 2–5 years’ experience in retail maintenance, both remotely and on‑site
- Confident using database systems and Microsoft Office
- Strong communication skills with great attention to detail
- A practical problem‑solver who can spot issues before they elevate
- Cost‑conscious, with a focus on efficiency and continuous improvement
- Comfortable managing multiple priorities in a fast‑paced environment
Benefits of working at Rituals
- Training and development opportunities
- Discretionary annual bonus scheme
- Rituals employee discount
- Numerous wellbeing initiatives and EAP
- Company & Team Events
Maintenance Coordinator - Central London (37.5 hours) employer: Rituals UK & Ireland (B Corp)
At Rituals, we pride ourselves on being an excellent employer by fostering a collaborative work culture that empowers our employees to make a meaningful impact in retail operations. As a Maintenance Coordinator in Central London, you will benefit from extensive training and development opportunities, a discretionary annual bonus scheme, and a supportive environment that prioritises employee wellbeing. Join us to enhance your career while ensuring our stores reflect the premium standards of our brand.
Contact Details:
Rituals UK & Ireland (B Corp) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Coordinator - Central London (37.5 hours)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry and let them know you're on the lookout for a Maintenance Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its maintenance processes. Show us that you understand the importance of maintaining a premium store environment and how your skills can contribute to that goal. Confidence is key!
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and apply through our website. Tailor your application to highlight your experience in retail maintenance and your ability to manage multiple priorities effectively.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your interest in the role and remind us why you’d be a fantastic fit for the team. Plus, it shows your enthusiasm and professionalism!
We think you need these skills to ace Maintenance Coordinator - Central London (37.5 hours)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail maintenance experience and any relevant achievements to show us you’re the perfect fit for the Maintenance Coordinator role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about maintaining premium store environments and how your proactive approach can benefit our team. Keep it concise but impactful!
Show Off Your Communication Skills:Since you'll be the go-to person for maintenance matters, it's crucial to demonstrate your strong communication skills. Use clear and professional language in your application to show us you can effectively liaise with stores and external suppliers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Rituals UK & Ireland (B Corp)
✨Know Your Maintenance Stuff
Make sure you brush up on your retail maintenance knowledge. Understand the common issues that arise in stores and how to resolve them efficiently. Being able to discuss specific examples from your past experience will show that you're proactive and detail-oriented.
✨Familiarise Yourself with ServiceNow
Since you'll be managing maintenance tickets via the ServiceNow portal, it’s a good idea to get familiar with how it works. If you’ve used similar systems before, be ready to talk about that experience and how you can quickly adapt to new software.
✨Build Rapport with Your Interviewers
Remember, you’ll be working closely with various teams and external suppliers. Show your communication skills during the interview by engaging with your interviewers. Ask questions about their experiences and share your thoughts on building strong relationships in a maintenance role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified and resolved maintenance issues before they escalated. Highlight your practical problem-solving approach and how it aligns with the company's focus on efficiency and continuous improvement.
