At a Glance
- Tasks: Support retail stores with maintenance, ensuring a premium shopping experience.
- Company: Join a dynamic team at a leading retail brand focused on innovation.
- Benefits: Enjoy training opportunities, employee discounts, and wellbeing initiatives.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Make a real impact on store environments and customer experiences.
- Qualifications: Experience in retail maintenance and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training.
Share your talents
We’re looking for a proactive and detail‑driven Maintenance Coordinator to support our retail stores nationwide and help maintain a premium store environment aligned with our brand guidelines.
In this role, you’ll be the go‑to person for all maintenance matters, acting as the first point of contact for stores and head office colleagues, and working closely with external suppliers to ensure issues are resolved quickly and effectively.
What You’ll Be Doing
- Providing full planned and reactive maintenance support across all retail stores
- Acting as the first escalation point for maintenance issues from stores and Head Office
- Managing maintenance tickets via the ServiceNow portal
- Issuing work orders, reviewing and approving repair quotes within Opex and Capex budgets
- Building strong relationships with maintenance providers, contractors and suppliers
- Coordinating maintenance support for the local Head Office in partnership with the Office Manager
- Maintaining accurate store and asset data across maintenance systems
- Ordering furniture and store items from global suppliers to ensure stores meet premium standards
- Creating purchase orders and approving maintenance‑related invoices
- Supporting the implementation of new maintenance processes and ways of working
- Escalating high‑priority issues to senior stakeholders when required
Who You’ll Work With
- Retail Operations team
- Store Managers
- External maintenance partners and building contractors
- Real Estate, Construction and Health & Safety teams
- Reporting into the Head of Retail Operations
Why join us?
You’ll play a key role in ensuring our stores are maintained to the highest standards, directly impacting the customer experience and supporting teams on the ground. This is a great opportunity to influence processes, improve ways of working, and grow within a collaborative retail operations environment.
Bring all of you
What We’re Looking For
- Experience in retail maintenance, both remotely and on‑site
- Confident using database systems and Microsoft Office
- Strong communication skills with great attention to detail
- A practical problem‑solver who can spot issues before they elevate
- Cost‑conscious, with a focus on efficiency and continuous improvement
- Comfortable managing multiple priorities in a fast‑paced environment
Benefits of working at Rituals
- Training and development opportunities
- Discretionary annual bonus scheme
- Rituals employee discount
- Numerous wellbeing initiatives and EAP
- Company & Team Events
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Maintenance Co-ordinator – Head Office UK | 37.5h employer: Rituals UK & Ireland (B Corp)
Rituals UK & Ireland is an exceptional employer that prioritises a positive work culture and employee development, making it an ideal place for those looking to grow in retail management. Located in Glasgow, the company offers comprehensive training opportunities, generous employee discounts, and a supportive team environment that encourages collaboration and motivation. Joining Rituals means being part of a B Corp™ certified organisation that values both its employees and the community.
Contact Details:
Rituals UK & Ireland (B Corp) Recruitment Team
