At a Glance
- Tasks: Support retail stores with maintenance, ensuring a premium environment for customers.
- Company: Join a dynamic team at a leading retail brand focused on innovation.
- Benefits: Enjoy training opportunities, employee discounts, and a bonus scheme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences while growing your career.
- Qualifications: Experience in retail maintenance and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training.
We’re looking for a proactive and detail‑driven Maintenance Coordinator to support our retail stores nationwide and help maintain a premium store environment aligned with our brand guidelines. In this role, you’ll be the go‑to person for all maintenance matters, acting as the first point of contact for stores and head office colleagues, and working closely with external suppliers to ensure issues are resolved quickly and effectively.
What You’ll Be Doing
- Providing full planned and reactive maintenance support across all retail stores
- Acting as the first escalation point for maintenance issues from stores and Head Office
- Managing maintenance tickets via the ServiceNow portal
- Issuing work orders, reviewing and approving repair quotes within Opex and Capex budgets
- Building strong relationships with maintenance providers, contractors and suppliers
- Coordinating maintenance support for the local Head Office in partnership with the Office Manager
- Maintaining accurate store and asset data across maintenance systems
- Ordering furniture and store items from global suppliers to ensure stores meet premium standards
- Creating purchase orders and approving maintenance‑related invoices
- Supporting the implementation of new maintenance processes and ways of working
- Escalating high‑priority issues to senior stakeholders when required
Who You’ll Work With
- Retail Operations team
- Store Managers
- External maintenance partners and building contractors
- Real Estate, Construction and Health & Safety teams
- Reporting into the Head of Retail Operations
Why join us?
You’ll play a key role in ensuring our stores are maintained to the highest standards, directly impacting the customer experience and supporting teams on the ground. This is a great opportunity to influence processes, improve ways of working, and grow within a collaborative retail operations environment.
What We’re Looking For
- Experience in retail maintenance, both remotely and on‑site
- Confident using database systems and Microsoft Office
- Strong communication skills with great attention to detail
- A practical problem‑solver who can spot issues before they elevate
- Cost‑conscious, with a focus on efficiency and continuous improvement
- Comfortable managing multiple priorities in a fast‑paced environment
Benefits of working at Rituals
- Training and development opportunities
- Discretionary annual bonus scheme
- Rituals employee discount
- Numerous wellbeing initiatives and EAP
- Company & Team Events
Maintenance Co-ordinator – Head Office UK | 37.5h in London employer: Rituals UK & Ireland (B Corp)
Rituals UK & Ireland is an exceptional employer that prioritises a positive work culture and employee development, making it an ideal place for those looking to grow in retail management. Located in Glasgow, the company offers comprehensive training opportunities, generous employee discounts, and a supportive team environment that encourages collaboration and motivation. Joining Rituals means being part of a B Corp™ certified organisation that values both its employees and the community.
Contact Details:
Rituals UK & Ireland (B Corp) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Co-ordinator – Head Office UK | 37.5h in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Rituals UK & Ireland (B Corp), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Rituals UK & Ireland (B Corp)!
We think you need these skills to ace Maintenance Co-ordinator – Head Office UK | 37.5h in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Rituals UK & Ireland (B Corp), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Rituals UK & Ireland (B Corp) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Rituals UK & Ireland (B Corp) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Rituals UK & Ireland (B Corp)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
