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- Tasks: Lead a dynamic team and create unforgettable shopping experiences for customers.
- Company: Join Rituals, a supportive and innovative retail environment.
- Benefits: Enjoy training opportunities, competitive bonuses, and employee discounts.
- Other info: Be part of a fun team culture with numerous wellbeing initiatives.
- Why this job: Make a real impact while developing your leadership skills in a vibrant setting.
- Qualifications: Experience in retail or hospitality with strong people management skills.
The predicted salary is between 25000 - 30000 £ per year.
Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day.
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire and retain a diverse and talented store team, coach your team members to help them feel more engaged while achieving their full potential, and serve as your Store Manager’s right hand by helping them with day-to-day business activities!
This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.
Bring all of you: high on energy, low on ego and with a little bit of humour! You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance orientated.
On Top Of That, You Have:
- Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
- People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision making and problem-solving skills.
Benefits of working at Rituals:
- Training and development opportunities.
- Competitive bonus scheme.
- Rituals employee discount.
- Numerous wellbeing initiatives and EAP.
- Company & Team Events.
Assistant Store Manager - Kingston (40 hours / 6 - 12 months FTC) in London employer: Rituals UK & Ireland (B Corp)
Contact Detail:
Rituals UK & Ireland (B Corp) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Kingston (40 hours / 6 - 12 months FTC) in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Rituals' website and social media. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be leading a team and interacting with customers daily. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your ability to handle the fast-paced environment at Rituals.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested in the role and helps keep you on their radar as they make their decision.
We think you need these skills to ace Assistant Store Manager - Kingston (40 hours / 6 - 12 months FTC) in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can create meaningful shopping experiences and motivate your team to do the same!
Highlight Your Leadership Skills: As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your people management skills. Share examples of how you've inspired and coached others in previous roles – we love to see that!
Be Specific About Your Experience: Don’t just list your past jobs; tell us about your relevant experience in retail or hospitality. We’re looking for specific examples of how you’ve handled stock management, team dynamics, and customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our Rituals family!
How to prepare for a job interview at Rituals UK & Ireland (B Corp)
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Rituals' products and values. Understand their mission to create unforgettable experiences for customers and how you can contribute to that as an Assistant Store Manager. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a second-in-command, it’s crucial to demonstrate your people management skills. Prepare examples of how you've motivated teams in the past or handled challenging situations. Highlight your ability to coach and inspire others, as this is key to driving store performance and creating a positive team culture.
✨Emphasise Customer Service Excellence
Rituals places a strong focus on exceptional customer service. Be ready to discuss your approach to ensuring customers have meaningful shopping experiences. Share specific instances where you went above and beyond for a customer, as this will illustrate your commitment to high standards and operational excellence.
✨Bring Your Energy and Humour
The job description mentions being 'high on energy, low on ego, and with a little bit of humour'. Make sure to let your personality shine through during the interview. A positive attitude and a sense of humour can go a long way in showing that you’re a great fit for the team and the store environment.