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- Tasks: Lead a dynamic team and create unforgettable shopping experiences for customers.
- Company: Join Rituals, a supportive and innovative retail environment.
- Benefits: Enjoy training opportunities, competitive bonuses, and exclusive employee discounts.
- Why this job: Be a key player in a fast-paced store while developing your leadership skills.
- Qualifications: Experience in retail or hospitality with strong people management skills.
- Other info: Join a fun team culture focused on growth and wellbeing.
The predicted salary is between 24000 - 36000 £ per year.
Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day.
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire and retain a diverse and talented store team, coach your team members to help them feel more engaged while achieving their full potential, and serve as your Store Manager’s right hand by helping them with day-to-day business activities!
This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential. High on energy, low on ego and with a little bit of humour!
You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance orientated.
Qualifications:
- Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
- People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision making and problem-solving skills.
Benefits:
- Training and development opportunities.
- Competitive bonus scheme.
- Rituals employee discount.
- Numerous wellbeing initiatives and EAP.
- Company & Team Events.
Assistant Store Manager - Kingston (40 hours / 6 - 12 months FTC) in Kingston upon Thames employer: Rituals UK & Ireland (B Corp)
Contact Detail:
Rituals UK & Ireland (B Corp) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Kingston (40 hours / 6 - 12 months FTC) in Kingston upon Thames
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Rituals' values and mission. This way, you can show how your vibe matches theirs and how you can contribute to creating those unforgettable customer experiences.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be leading a team and engaging with customers. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions for your interview! Show your interest in the role by asking about team dynamics, training opportunities, or how they measure success in customer satisfaction. It’ll make you stand out as someone who’s genuinely invested.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Store Manager - Kingston (40 hours / 6 - 12 months FTC) in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. We want to see how you can motivate a team and create memorable moments for customers, so share any relevant stories or examples!
Highlight Your Leadership Skills: As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your people management skills in your application. Talk about your experience in coaching, motivating, and inspiring others – we love to see how you can connect with your team!
Be Specific About Your Experience: Don’t just list your previous roles; dive into the details! We want to know how your past experiences have prepared you for this role. Mention specific achievements in stock management, customer service, or team performance that demonstrate your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at Rituals UK & Ireland (B Corp)
✨Know the Brand Inside Out
Before your interview, make sure you research Rituals thoroughly. Understand their values, products, and what sets them apart in the retail world. This will not only show your genuine interest but also help you align your answers with their brand ethos.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to motivate and inspire your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your people management skills and how you’ve coached others to achieve their potential.
✨Demonstrate Customer-Centric Thinking
Rituals places a strong emphasis on exceptional customer service. Be ready to discuss how you've handled customer interactions in the past, especially challenging situations. Share specific examples that illustrate your commitment to creating meaningful shopping experiences.
✨Be Energetic and Engaging
The role requires someone who is high on energy and low on ego. During the interview, let your personality shine through! Use humour where appropriate and engage with your interviewers. Show them that you can bring positivity and enthusiasm to the team.
