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- Tasks: Lead a supportive team and create unforgettable customer experiences every day.
- Company: Join Rituals, a brand dedicated to enhancing well-being and mindfulness.
- Benefits: Enjoy training opportunities, competitive bonuses, and exclusive employee discounts.
- Why this job: Be a key player in a fast-paced environment and grow your leadership skills.
- Qualifications: Experience in retail or hospitality with strong people management skills.
- Other info: Dynamic role with opportunities to support multiple locations across London.
The predicted salary is between 28800 - 43200 £ per year.
Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day. As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary.
Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day. You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help recruit, hire and retain a diverse and talented store team, coach team members to help them feel more engaged while achieving their full potential, and serve as your Store Manager’s right hand by helping with day-to-day business activities.
This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential. You will primarily be based at our Oxford Street East store, however, there may be occasions where your support is required at other London locations depending on business needs.
Key Requirements- Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
- People management skills (communication, motivation, coaching, connection, and inspiration).
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision-making and problem-solving skills.
- Training and development opportunities
- Competitive bonus scheme
- Rituals employee discount
- Numerous wellbeing initiatives and EAP
Assistant Store Manager - Oxford Street East (40 hours) employer: Rituals UK & Ireland (B Corp)
Contact Detail:
Rituals UK & Ireland (B Corp) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Oxford Street East (40 hours)
✨Tip Number 1
Get to know the company culture before your interview. Rituals values a supportive team environment, so show us how you can contribute to that vibe. Research our products and ethos, and be ready to share how you can enhance the customer experience.
✨Tip Number 2
Practice your people management skills! As an Assistant Store Manager, you'll need to motivate and coach your team. Think of examples from your past experiences where you've successfully led a team or resolved conflicts, and be ready to discuss them.
✨Tip Number 3
Show us your problem-solving skills during the interview. We want to hear how you handle challenges in a fast-paced retail environment. Prepare some scenarios where you’ve made quick decisions that positively impacted your team or store performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Rituals family. Let’s make magic happen together!
We think you need these skills to ace Assistant Store Manager - Oxford Street East (40 hours)
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer experiences shine through. Share specific examples of how you've gone above and beyond to make customers feel valued, as this aligns perfectly with our focus at Rituals.
Highlight Your Leadership Skills: As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your people management skills in your application. Talk about times when you've motivated or coached team members, and how you’ve contributed to a positive team culture.
Be Specific About Your Experience: We want to see relevant experience, so don’t hold back! Detail your previous roles in retail or hospitality, especially any responsibilities that relate to stock management or operational excellence. This will help us understand how you can hit the ground running.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rituals UK & Ireland (B Corp)
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Rituals' products and values. Understand their mission to create meaningful experiences for customers and how you can contribute to that as an Assistant Store Manager. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a potential second-in-command, it’s crucial to demonstrate your people management skills. Prepare examples of how you've motivated teams in the past, handled conflicts, or coached team members to success. Highlighting these experiences will illustrate your capability to lead and inspire others.
✨Prepare for Situational Questions
Expect questions that assess your decision-making and problem-solving abilities. Think of scenarios where you had to make tough calls or improve store performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Emphasise Customer Service Excellence
Rituals places a strong emphasis on exceptional customer service. Be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific examples that highlight your commitment to creating unforgettable shopping experiences, as this aligns perfectly with the company’s ethos.
