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- Tasks: Lead and inspire retail teams to deliver exceptional customer experiences across Northern Ireland and Ireland.
- Company: Join Rituals, a brand dedicated to creating meaningful moments for customers.
- Benefits: Enjoy training opportunities, annual bonuses, employee discounts, and wellness initiatives.
- Why this job: Be a dynamic leader in a fast-paced environment and make a real impact on team performance.
- Qualifications: Experience in retail management with a focus on team development and operational excellence.
- Other info: Embrace a culture of feedback and continuous improvement while driving store success.
The predicted salary is between 36000 - 60000 £ per year.
Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training. Become a dynamic and exciting leader in the bustling area of Northern Ireland and Ireland.
Key Responsibilities
- Serve as a role model on store visits, empowering, coaching and energising the store teams to deliver a feel‑good customer experience, exceeding 90%+ on the mystery shop results monthly.
- Continuously review employee engagement using engagement surveys, setting action plans, conducting store reviews and checking in on engagement results to improve the area ENPS score.
- Pro‑actively define area action plans in consultation with the Head of Retail to increase performance, optimise operations, retain and develop talent and maximise people engagement.
- Analyse weekly sales and loss‑prevention KPIs, reporting risks and opportunities to the Head of Retail and setting actions with Store Managers to drive performance in line with targets.
- Plan personnel costs monthly and annually to drive growth on store productivity, coaching Store Managers on scheduling.
- Take ownership of implementing new initiatives, ensuring support, direction and follow‑up to embed them to the Rituals standard.
- Ensure a robust PDP is in place for Store Managers and teams, with tangible development actions reviewed quarterly to aid succession planning and maximise store performance.
- Attract, recruit and retain top talent for the area and the wider Rituals business.
- Carry out quarterly talent‑management reviews with the HRBP to maintain a live succession plan.
- Address underperformance and non‑compliance in line with the Rituals code of conduct, disciplinary and capability procedures.
- Own new store openings, ensuring recruitment, training and operations meet Rituals guidelines.
- Understand training needs, support and arrange resources to improve area/store performance.
- Create a positive area culture with clear ways of working, sharing best practice and valuing two‑way feedback.
- Ensure store team participation and completion in product, service, operational and leadership trainings meet Rituals expectations.
- Work with CHO, LHO, training, HR and retail operations teams to foster positive relationships, give meaningful feedback and drive area performance.
- Interact effectively with all stakeholders.
Qualifications & Experience
- Proven experience in a field‑based management role overseeing multiple stand‑alone retail stores.
- Experience in retail, hospitality or service industry with a strong record of delivering operational excellence and commercial results.
- Demonstrated success in managing and developing retail teams, including performance management, training and succession planning.
- Experience in budget management, sales forecasting and P&L accountability.
- Strong background in implementing company standards, driving sales performance and ensuring outstanding customer experiences.
- Proven ability to analyse business performance metrics, identify trends and implement action plans to achieve strategic goals.
- Comfortable working in a fast‑paced, multi‑site environment with a hands‑on, results‑driven approach.
- Full clean UK driving licence.
Benefits of Working at Rituals
- Training and development opportunities
- Discretionary annual bonus scheme
- Rituals employee discount
- Numerous wellbeing initiatives and EAP
- Company & team events
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management Cosmetics
Area Manager - Northern Ireland & Ireland (40 hours) employer: Rituals UK & Ireland (B Corp™)
Contact Detail:
Rituals UK & Ireland (B Corp™) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager - Northern Ireland & Ireland (40 hours)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in management roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show us how you align with our mission to empower teams and create amazing customer experiences. Tailor your answers to reflect our goals!
✨Tip Number 3
Practice your leadership stories! We want to hear about your past experiences managing teams and driving performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Rituals.
We think you need these skills to ace Area Manager - Northern Ireland & Ireland (40 hours)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and team leadership shine through. We want to see how excited you are about empowering teams and creating amazing customer experiences!
Tailor Your CV: Make sure your CV is tailored to the Area Manager role. Highlight your experience in managing multiple stores and any achievements that demonstrate your ability to drive performance and engage teams. We love seeing relevant examples!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rituals UK & Ireland (B Corp™)
✨Know Your Numbers
As an Area Manager, you'll need to be comfortable with KPIs and financial metrics. Brush up on your understanding of sales forecasting, budget management, and P&L accountability. Be ready to discuss how you've used these metrics in past roles to drive performance.
✨Showcase Your Leadership Style
This role is all about empowering and coaching store teams. Prepare examples of how you've successfully led teams in the past, focusing on your approach to employee engagement and talent development. Highlight any specific initiatives you've implemented that improved team performance.
✨Understand the Company Culture
Familiarise yourself with Rituals' values and culture. Think about how you can contribute to creating a positive area culture and share examples of how you've fostered a collaborative environment in previous roles. This will show that you're not just a fit for the role, but also for the company.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might encounter as an Area Manager and prepare structured responses that demonstrate your strategic thinking and hands-on approach.
