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- Tasks: Lead and inspire retail teams to deliver exceptional customer experiences across multiple stores.
- Company: Join Rituals UK & Ireland, a B Corp™ committed to empowering teams and optimising retail operations.
- Benefits: Enjoy training opportunities, annual bonuses, employee discounts, and wellbeing initiatives.
- Why this job: Be a dynamic leader in a fast-paced environment, making a real impact on store performance.
- Qualifications: Experience in field management and a passion for developing retail teams is essential.
- Other info: Join a supportive culture with exciting career growth and team events.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Area Manager - Midlands (40 hours) role at Rituals UK & Ireland (B Corp™). Discover a world where we empower frontline teams, optimise retail operations, and innovate to create seamless shop experiences for our customers in Retail Operations & Training. Are you ready to take on a dynamic and exciting role as an Area Manager for our Midlands region? We are seeking a talented individual to join our team and oversee one of our busiest regions.
We are looking for an inspirational field‑based leader and role model who will represent the Rituals brand and Foam values. You’ll be leading a team of Store Managers to run a cluster of retail stores within our Midlands area, managing the wellbeing, performance, and development of retail stores/teams, whilst ensuring stores are on brand, operationally excellent, and compliant with the Rituals guidelines. You’ll lead and set the vision and direction with each store manager in terms of customer experience, store performance, targets, KPIs, team development and training.
Key Responsibilities- Be a role model on store visits on the shop floor, empowering, coaching & energising the store teams to deliver the feel‑good customer experience programme exceeding 90%+ on mystery shop results monthly.
- Continuously review employee engagement in line with our engagement surveys, setting action plans, store reviews and checking engagement results and teams to improve the area ENPS score.
- Pro‑actively define area action plans, in consultation with the Head of Retail, to continuously increase performance, optimise operations, retain and develop talent & maximise people engagement.
- Analyse weekly sales and loss prevention KPIs, reporting any risks and opportunities to the Head of Retail & wider business and set actions with Store Managers as needed to drive performance in line with targets.
- Proactively plan personnel costs on a monthly and annual basis to drive growth on store productivity in line with targets, coaching store managers as needed on scheduling to reflect.
- Take ownership for implementing new initiatives within your area, ensuring the support, direction and follow‑up is undertaken to embed initiatives to the Rituals standard.
- Ensure a robust PDP is in place for Store Managers and teams with tangible development actions detailed and reviewed quarterly to aid succession planning and ensure store performance is maximised.
- Attract, recruit and retain the best talent to your area and wider Rituals business.
- Carry out quarterly talent management reviews in conjunction with the HRBP to ensure a live succession plan is in place for the area.
- Take action on under‑performance and non‑compliance in line with the Rituals code of conduct, disciplinary and capability procedures.
- Take ownership of new store openings within the area, ensuring pre‑ and post‑planning and store sign‑off in terms of recruitment, training and store operations are in line with Rituals guidelines.
- Understand the training needs and support needed to achieve store action plans, arranging the required resources to improve area/store.
- Create a positive area culture by establishing clear ways of working with Store Managers and teams, whilst sharing best practice and two‑way feedback is the norm.
- Ensure store team participation and completion in product, service, operational and leadership trainings is met in line with Rituals expectations.
- Work with the wider CHO and LHO teams in particular training, HR & retail operations to foster positive working relationships, give meaningful feedback and utilise expertise to drive area performance.
- Interact effectively with all stakeholders.
- Proven experience in a field‑based management role, overseeing multiple sites or business units.
- Experience within the retail, hospitality, or service industry, with a strong record of delivering operational excellence and commercial results.
- Demonstrated success in managing and developing retail teams, including performance management, training, and succession planning.
- Experience in budget management, sales forecasting, and P&L accountability.
- Strong background in implementing company standards, driving sales performance, and ensuring outstanding customer experiences.
- Proven ability to analyse business performance metrics, identify trends, and implement action plans to achieve strategic goals.
- Comfortable working in a fast‑paced, multi‑site environment with a hands‑on, results‑driven approach.
- Full clean UK driving licence.
- Training and development opportunities
- Discretionary annual bonus scheme
- Rituals employee discount
- Numerous wellbeing initiatives and EAP
- Company & Team events
Area Manager - Midlands (40 hours) employer: Rituals UK & Ireland (B Corp™)
Contact Detail:
Rituals UK & Ireland (B Corp™) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager - Midlands (40 hours)
✨Tip Number 1
Get to know the company inside out! Research Rituals UK & Ireland, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Area Manager role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of the Area Manager role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rituals family. Good luck!
We think you need these skills to ace Area Manager - Midlands (40 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Area Manager role. Highlight your leadership experience and any achievements in retail operations to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the Rituals brand and how your values align with ours. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and engage teams. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Rituals UK & Ireland (B Corp™)
✨Know the Rituals Brand Inside Out
Before your interview, dive deep into the Rituals brand and its values. Understand their mission to empower frontline teams and create exceptional customer experiences. This knowledge will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Area Manager, you'll be leading a team of Store Managers. Prepare examples from your past experiences where you've successfully managed teams, improved performance, or implemented training initiatives. Highlight how you’ve empowered others and driven results, as this is key to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think about challenges you've faced in previous roles, especially in retail management, and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Area Manager role. This not only shows your interest but also helps you gauge if Rituals is the right fit for you.
