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- Tasks: Lead a dynamic team and create unforgettable customer experiences every day.
- Company: Join Rituals, a supportive and innovative retail environment.
- Benefits: Enjoy training, competitive bonuses, employee discounts, and wellbeing initiatives.
- Why this job: Be a key player in a fast-paced store and inspire your team.
- Qualifications: Experience in retail or hospitality with strong people management skills.
- Other info: Opportunities for growth and development in a vibrant team culture.
The predicted salary is between 30000 - 42000 £ per year.
Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day.
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire and retain a diverse and talented store team, coach your team members to help them feel more engaged while achieving their full potential, and serve as your Store Manager’s right hand by helping them with day-to-day business activities!
This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential. You will primarily be based at our Oxford Street East store; however, there may be occasions where your support is required at other London locations depending on business needs.
Bring all of you! High on energy, low on ego and with a little bit of humour! You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance orientated.
On top of that, you have:
- Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
- People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision making and problem-solving skills.
Benefits of working at Rituals:
- Training and development opportunities
- Competitive bonus scheme
- Rituals employee discount
- Numerous wellbeing initiatives and EAP
- Company & Team Events
Assistant Store Manager - Oxford Street East (40 hours) in London employer: Rituals Cosmetics
Contact Detail:
Rituals Cosmetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Oxford Street East (40 hours) in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Rituals' values and mission. This way, you can show how your vibe matches theirs and how you can contribute to creating those unforgettable customer experiences.
✨Tip Number 2
Practice your people skills! As an Assistant Store Manager, you'll be leading a team and engaging with customers. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your ability to make decisions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Rituals team and ready to bring your unique energy to the store!
We think you need these skills to ace Assistant Store Manager - Oxford Street East (40 hours) in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love creating unforgettable experiences for customers. Share specific examples of how you've gone above and beyond in previous roles to make someone's day better!
Highlight Your Leadership Skills: As an Assistant Store Manager, you'll be motivating a team, so make sure to showcase your people management skills. Talk about times when you've inspired others or helped a team member grow – we want to see your coaching magic!
Be Authentic and Humorous: We’re all about high energy and low ego! Don’t be afraid to let your personality shine through in your application. A little humour can go a long way in showing us that you’re the right fit for our vibrant team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Rituals Cosmetics
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Rituals' products and values. Understand their mission to create unforgettable experiences for customers and how they promote wellbeing. This knowledge will help you connect your answers to the brand's ethos.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to motivate and inspire your team. Prepare examples of how you've successfully led a team in the past, focusing on your communication and coaching skills. Highlight any specific instances where you’ve driven performance or improved customer satisfaction.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you resolved them. Think about situations involving stock management or customer service issues, and explain your thought process and the outcomes. This will show your decision-making skills and ability to handle pressure.
✨Bring Your Personality
Rituals values high energy and a sense of humour, so let your personality shine through during the interview. Be authentic and relatable, and don’t hesitate to share a light-hearted story that reflects your approach to teamwork and customer engagement.
