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- Tasks: Lead a vibrant team to create unforgettable customer experiences and drive store performance.
- Company: Join Rituals, a supportive and dynamic retail environment.
- Benefits: Enjoy training opportunities, competitive bonuses, and exclusive employee discounts.
- Why this job: Be a key player in a fast-paced setting while inspiring your team.
- Qualifications: Experience in retail or hospitality with strong people management skills.
- Other info: Opportunities for growth and participation in exciting company events.
The predicted salary is between 30000 - 42000 £ per year.
Join Rituals and be a key part of our supportive shop team, creating unforgettable experiences for every customer. Assist the manager in leading the team, and get the opportunity to grow your skills every day.
As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You’re also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you’re dedicated to driving your store’s performance by ensuring excellent customer service, effective teamwork and efficient operations every day.
You’ll act as a role model for your team and a true ambassador for Rituals. You’ll support your Store Manager in creating a culture of trust, based on positive and constructive feedback. You’ll help to recruit, hire and retain a diverse and talented store team, coach your team members to help them feel more engaged while achieving their full potential, and serve as your Store Manager’s right hand by helping them with day-to-day business activities!
This role is based in an outlet environment, where we’re looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential. You will primarily be based at our Oxford Street East store; however, there may be occasions where your support is required at other London locations depending on business needs.
Bring all of you! High on energy, low on ego and with a little bit of humour! You are ‘one of a kind’ because of your ability to encourage others and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager, you are inspiring and performance orientated.
On top of that, you have:
- Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
- People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision making and problem-solving skills.
Benefits of working at Rituals:
- Training and development opportunities.
- Competitive bonus scheme.
- Rituals employee discount.
- Numerous wellbeing initiatives and EAP.
- Company & Team Events.
Assistant Manager - Oxford Street East (40 hours) in London employer: Rituals Cosmetics
Contact Detail:
Rituals Cosmetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Oxford Street East (40 hours) in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Rituals' website and social media. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and show off your people management skills, which are key for the Assistant Manager role.
✨Tip Number 3
Show your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to creating unforgettable experiences, just like Rituals aims to do.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager - Oxford Street East (40 hours) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating unforgettable experiences for customers and motivating a team. Share specific examples of how you've done this in the past.
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager position. Highlight your relevant experience in retail or hospitality, especially any leadership roles. We love seeing how your skills align with our values and the job description!
Be Authentic: We’re all about being genuine at StudySmarter. Don’t be afraid to show your personality in your application. Whether it’s a touch of humour or a unique perspective on teamwork, we want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Rituals Cosmetics
✨Know the Brand Inside Out
Before your interview, make sure you research Rituals thoroughly. Understand their values, products, and what makes them unique in the retail space. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved team performance. Be ready to discuss how you can inspire others at Rituals.
✨Emphasise Customer Service Excellence
Rituals places a strong emphasis on exceptional customer service. Think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to highlight your commitment to creating meaningful shopping experiences.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving and decision-making skills. Practice responses to scenarios like handling a difficult customer or managing stock issues. This will help you articulate your thought process and demonstrate your readiness for the fast-paced environment.
