At a Glance
- Tasks: Support retail stores with maintenance, ensuring a premium environment and quick issue resolution.
- Company: Dynamic retail company focused on excellence and collaboration.
- Benefits: Competitive salary, career growth, and a chance to influence store standards.
- Other info: Join a collaborative team and develop your career in retail operations.
- Why this job: Make a real impact on customer experience and improve operational processes.
- Qualifications: Detail-oriented, proactive, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and detail‑driven Maintenance Coordinator to support our retail stores nationwide and help maintain a premium store environment aligned with our brand guidelines. In this role, you’ll be the go‑to person for all maintenance matters, acting as the first point of contact for stores and head office colleagues, and working closely with external suppliers to ensure issues are resolved quickly and effectively.
What you’ll be doing:
- Providing full planned and reactive maintenance support across all retail stores
- Acting as the first escalation point for maintenance issues from stores and Head Office
- Managing maintenance tickets via the ServiceNow portal
- Issuing work orders, reviewing and approving repair quotes within Opex and Capex budgets
- Building strong relationships with maintenance providers, contractors and suppliers
- Coordinating maintenance support for the local Head Office in partnership with the Office Manager
- Maintaining accurate store and asset data across maintenance systems
- Ordering furniture and store items from global suppliers to ensure stores meet premium standards
- Creating purchase orders and approving maintenance‑related invoices
- Supporting the implementation of new maintenance processes and ways of working
- Escalating high‑priority issues to senior stakeholders when required
Who you’ll work with:
- Retail Operations team
- Store Managers
- External maintenance partners and building contractors
- Real Estate, Construction and Health & Safety teams
Why join us?
You’ll play a key role in ensuring our stores are maintained to the highest standards, directly impacting the customer experience and supporting teams on the ground. This is a great opportunity to influence processes, improve ways of working, and grow within a collaborative retail operations environment.
Maintenance Coordinator - Central London (37.5 hours) in City of Westminster employer: Rituals Cosmetics Enterprise B.V.
As a Maintenance Coordinator in Central London, you'll be part of a dynamic team dedicated to maintaining our premium retail environment. We pride ourselves on fostering a collaborative work culture that encourages personal growth and innovation, offering you the chance to influence processes and enhance customer experiences. With strong support from management and opportunities to build relationships with external partners, this role is perfect for those seeking meaningful and rewarding employment in a vibrant city.
Contact Details:
Rituals Cosmetics Enterprise B.V. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Coordinator - Central London (37.5 hours) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current employees in similar roles or departments. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent projects. This shows you’re genuinely interested and ready to contribute to maintaining those premium standards.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your skills align with the role, especially around maintenance coordination and relationship building.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Maintenance Coordinator - Central London (37.5 hours) in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in maintenance coordination and any relevant skills. We want to see how you can support our retail stores, so align your past roles with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Maintenance Coordinator role. Share specific examples of how you've successfully managed maintenance issues in the past and how you can help us maintain our premium store environment.
Showcase Your Communication Skills:As the go-to person for maintenance matters, strong communication is key. In your application, highlight instances where you've effectively communicated with teams or external suppliers to resolve issues quickly. We love a proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Rituals Cosmetics Enterprise B.V.
✨Know Your Maintenance Stuff
Make sure you brush up on your knowledge of maintenance processes and systems, especially those related to planned and reactive maintenance. Familiarise yourself with tools like ServiceNow, as you'll likely be asked how you would manage maintenance tickets.
✨Show Your Proactive Side
During the interview, highlight examples from your past where you've taken initiative to resolve maintenance issues or improve processes. This role is all about being proactive, so share specific instances that demonstrate your ability to act quickly and effectively.
✨Build Relationships
Since this role involves working closely with external suppliers and internal teams, be prepared to discuss how you've successfully built relationships in previous roles. Think of examples where collaboration led to better outcomes, as this will show you're a team player.
✨Be Detail-Oriented
Attention to detail is crucial for a Maintenance Coordinator. Prepare to discuss how you ensure accuracy in managing data and budgets. You might want to mention any experience you have with creating purchase orders or approving invoices, as this will demonstrate your capability in handling financial aspects of maintenance.
