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For Companies At a Glance
- Tasks: Provide top-notch software support to clients via various channels and mentor junior team members.
- Company: Join a forward-thinking tech company that values collaboration and innovation.
- Benefits: Enjoy enhanced medical insurance, generous PTO, remote work options, and professional development opportunities.
- Why this job: Make a real difference by helping clients solve their software issues while growing your skills.
- Qualifications: Fluent in English and German with a year of tech support experience preferred.
- Other info: Be part of a diverse team committed to equal opportunities and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Software Support Specialist, German Speaker. You will provide accurate and timely software support to clients through inbound queries via portal, email, telephone, and chat. You will document issues and resolutions, identify trends for management, mentor junior team members, and participate in shifts to ensure global support coverage.
Responsibilities
- Demonstrate an in-depth understanding of one or more Rithum platforms; may serve as a subject matter expert (SME).
- Handle inbound software support requests through various channels (Tier 1 and 2).
- Send proactive outbound communications to clients regarding file or communication failures.
- Accurately document client issues and actions taken using ticketing software.
- Meet or exceed departmental and individual performance goals (e.g., client satisfaction, initial response time, issue resolution, quality scorecard).
- Create/escalate support requests to Engineering for Tier 1–3 issues.
- Identify emerging trends from ticket patterns and client feedback and communicate them to management.
- Create and maintain internal knowledge base articles and support resources.
- Support client satisfaction initiatives through analysis and outreach.
- Contribute to special projects and mentor new team members; provide escalation guidance.
- Participate in workload management and on-call rotation for after-hours support.
Qualifications
Minimum Qualifications
- 1+ years of computer/technical/call center client service experience.
- Fluent in written and spoken English and German.
- Interpersonal and problem-solving skills; ability to organize work and multi-task.
- Clear, concise, organized written communication.
- Experience with Windows environment and MS Office.
- Collaborative with proven process improvement skills.
- Reliable Internet access.
Preferred Qualifications
- 1 year of tech support experience; 1 year in a B2B software support role.
- Fluent in Dutch (written and spoken).
- Experience with ticketing and CRM software.
- Knowledge of APIs, EDI, XML, flat files, AS2, SFTP, HTTP protocols.
- Experience using Rithum platforms and remote work experience.
Travel
Up to 10%
Benefits
- Enhanced private medical insurance and health cash back plan
- Life and disability insurance
- Pension plan with 4% company match
- 25 days PTO, 8 holidays, 2 wellness days, 1 paid volunteer day
- Remote-first with options to work from home or London office
- Wellbeing tools and Employee Assistance Program
- Professional development stipend and learning opportunities
- Charitable contribution match per team member
Rithum is an equal opportunity employer. We provide a respectful environment with equal employment opportunities for all applicants and teammates, regardless of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or other protected characteristics. All employment decisions are based on qualifications, merit, and business need. Reasonable accommodations are available during the interview process; contact us to request accommodations.
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Software Support Specialist - German Speaker employer: Rithum
Contact Detail:
Rithum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Specialist - German Speaker
✨Tip Number 1
Get to know the company inside out! Research Rithum's platforms and services so you can speak confidently about how your skills align with their needs during interviews. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills in both English and German. Since you'll be dealing with clients from different backgrounds, being able to switch between languages smoothly will set you apart. Try role-playing common support scenarios with a friend!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Prepare for situational questions! Think of examples from your past experiences where you've solved problems or improved processes. This will help you demonstrate your problem-solving skills and show that you're a great fit for the team.
We think you need these skills to ace Software Support Specialist - German Speaker
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a German speaker, make sure to highlight your fluency in both English and German. Use clear and concise language in your application to demonstrate your communication skills right from the start!
Tailor Your Experience: When you’re writing your application, focus on your relevant experience in tech support or client service. Mention specific tools or platforms you've worked with that relate to the role, especially if you have experience with ticketing software.
Be Clear and Organised: We love a well-structured application! Make sure your CV and cover letter are easy to read and free of jargon. Use bullet points where possible to make your achievements stand out and keep it concise.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Rithum
✨Know Your Stuff
Make sure you have a solid understanding of the Rithum platforms and any relevant software. Brush up on your technical knowledge, especially around APIs, EDI, and ticketing systems. This will help you answer questions confidently and show that you're ready to tackle support requests.
✨Practice Your Languages
Since this role requires fluency in both English and German, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be prepared to discuss technical issues in both tongues.
✨Show Off Your Problem-Solving Skills
Be ready to share examples of how you've handled challenging client queries in the past. Think about specific situations where you identified trends or improved processes. This will highlight your interpersonal skills and ability to think on your feet.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, team dynamics, and the tools you'll be using. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
