Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help clients launch on our e-commerce platform and provide technical support.
- Company: Rithum is a leading commerce network trusted by over 40,000 companies worldwide.
- Benefits: Enjoy remote work flexibility, generous time off, and comprehensive wellness plans.
- Why this job: Join a supportive team that values your growth and offers exciting career opportunities.
- Qualifications: Fluent in English and German with 1+ years in a SaaS onboarding role.
- Other info: Work in a transparent culture with approachable leadership and a focus on work-life balance.
The predicted salary is between 28000 - 32000 £ per year.
Join to apply for the Onboarding Specialist – German Speaker role at Rithum
1 week ago Be among the first 25 applicants
Join to apply for the Onboarding Specialist – German Speaker role at Rithum
Get AI-powered advice on this job and more exclusive features.
Rithum is the world\’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
Overview
As an Onboarding Specialist, you are responsible for ensuring seamless onboarding and the successful launch of Retailer clients on our SaaS e-commerce platform. This role involves acting as a technical expert, managing a portfolio of projects, and delivering a high-quality onboarding experience within specified time and budget constraints. You work with a range of clients, from mid-market self-service to enterprise-level, setting appropriate expectations, improving processes, and ensuring consistent client satisfaction.
Responsibilities
- Demonstrate platform and technical expertise during the launch phase, handling technical questions and queries from clients (software, data feeds, API, FTP).
- Provide feedback to Product Management for product features and enhancements.
- Develop additional client resources like videos and webinars and provide expertise for cross-training others within the company.
- Set up, customize, and optimize client accounts.
- Deliver training sessions to client user groups using established methodologies tailored to specific client needs.
- Work on configuration and troubleshooting during the client onboarding process.
- Transition clients to the Support team following the implementation phase.
- Collaborate with Sales, Business Development, Engineering, Product Management, Client Success Managers (CSM), and Account Strategy Managers (ASM) to ensure seamless client transitions and mitigate blockers.
- Stay informed about the status of ongoing projects to maintain momentum.
- Effectively communicate technical information to both technical and non-technical audiences.
Qualifications
Minimum Qualifications
- 1+ years of experience in a SAAS Onboarding role.
- Fluent in both written and spoken English and German.
- Experience and/or strong knowledge of API (REST and SOAP).
- Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols.
- Strong working knowledge of Excel and HTML.
- Demonstrated ability to manage multiple complex projects in tandem.
- Demonstrable problem-solving skills and a positive attitude.
- Strong time management skills and the ability to prioritize tasks effectively.
- Excellent documentation skills.
- Experience in developing and delivering software training curriculum.
- Strong oral and written communication and presentation skills.
Preferred Qualifications
- Bachelor\’s degree preferred.
- Fluent in both written and spoken Dutch.
- Experience troubleshooting EDI files.
- Ability to triage, support and develop solutions for complex client issues.
- Ability to leverage sales techniques to improve closure rates.
- Sales experience with complex products.
- Ability to identify process improvements that lead to better team performance.
- SalesForce and Zendesk experience.
- Working knowledge of ITIL is preferred, certification.
- Demonstrated experience in providing strategic guidance for API integrations.
- Extensive experience working with enterprise-level clients in the e-commerce industry.
- Expertise with remote-based training tools and methodologies.
- Project Management Experience or Qualifications (PMP, Agile, etc.).
Travel Required
Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
What It\’s Like To Work At Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
At Rithum You Will
- Partner with the leading brands and retailers.
- Connect with passionate professionals who will help support your goals.
- Participate in an inclusive, welcoming work atmosphere.
- Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
- Receive industry-competitive compensation and total rewards benefits.
Benefits
- Enhanced Private Medical Insurance and a Health Cash Back Plan
- Life insurance & disability benefits
- Pension plan with 4% Company match
- Competitive time off package with 25 Days of PTO, 8 Company-Paid Holidays, 2 Wellness days and 1 Paid Volunteer Day
- Flexibility to choose where you work – at home, in the London office, or both!
- Access to tools to support your wellbeing such as the Calm App and an Employee Assistance Program
- Professional development stipend and learning and development offerings to help you build the skills and connections you need to move forward in your career
- Charitable contribution match per team member
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We\’re committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we\’re here to ensure a seamless experience as you explore opportunities with our team.
LNKD1_UKTJ
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing, Public Relations, and Writing/Editing
-
Industries
Human Resources Services
Referrals increase your chances of interviewing at Rithum by 2x
Get notified about new Speaker jobs in London, England, United Kingdom.
London, England, United Kingdom £35,000.00-£40,000.00 1 month ago
English speaker User Support Coordinator for Banking industry
London, England, United Kingdom 18 hours ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 10 months ago
Sales Consultant PT – New Bond Street London
London, England, United Kingdom 1 month ago
Executive Assistant – Istanbul Based (Relocation Provided)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 years ago
London, England, United Kingdom 10 months ago
London, England, United Kingdom £28,000.00-£28,000.00 1 month ago
London, England, United Kingdom 2 years ago
London, England, United Kingdom 5 days ago
London, England, United Kingdom 3 weeks ago
Brand & Events Marketing Manager (Maternity Cover)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 4 days ago
City Of London, England, United Kingdom £31,000.00-£31,000.00 4 days ago
London, England, United Kingdom 9 months ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 9 months ago
London, England, United Kingdom 3 weeks ago
Executive, Brand Experience – New Projects
Woking, England, United Kingdom 4 days ago
Graduate Recruitment & Programs Coordinator
London, England, United Kingdom 1 year ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 9 months ago
Creative Strategist – Baby Products brand
London, England, United Kingdom 10 months ago
Graduate Consultant Scheme (Arabic Speaker)
London, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Onboarding Specialist - German Speaker employer: Rithum
Contact Detail:
Rithum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist - German Speaker
✨Tip Number 1
Familiarise yourself with Rithum's platform and its features. Understanding the technical aspects of the SaaS e-commerce platform will help you demonstrate your expertise during the interview, showing that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of API integrations and data feed formats like XML and JSON. Being able to discuss these topics confidently will set you apart as a candidate who can handle the technical questions clients may have.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple projects in the past. Highlighting your project management skills will show that you can juggle various client onboarding processes effectively.
✨Tip Number 4
Practice explaining complex technical concepts in simple terms. As an Onboarding Specialist, you'll need to communicate effectively with both technical and non-technical audiences, so showcasing this skill will be crucial.
We think you need these skills to ace Onboarding Specialist - German Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS onboarding and your fluency in both German and English. Emphasise any technical skills related to APIs, data feeds, and project management.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the Onboarding Specialist role at Rithum. Mention specific experiences that demonstrate your ability to manage multiple projects and deliver high-quality client training.
Showcase Technical Expertise: Since the role requires technical knowledge, include examples of how you've handled technical queries or provided training on software platforms in previous roles. This will show your capability to communicate effectively with both technical and non-technical audiences.
Highlight Problem-Solving Skills: Provide examples in your application of how you've successfully resolved complex client issues in the past. This could be through specific projects or situations where your problem-solving skills made a significant impact.
How to prepare for a job interview at Rithum
✨Showcase Your Technical Expertise
As an Onboarding Specialist, you'll need to demonstrate your technical knowledge during the interview. Be prepared to discuss your experience with APIs, data feeds, and any relevant software tools. Highlight specific examples where you've successfully managed technical queries or resolved issues.
✨Communicate Clearly in Both Languages
Since fluency in both English and German is essential for this role, practice articulating your thoughts clearly in both languages. You might be asked to explain technical concepts in German, so ensure you're comfortable switching between languages seamlessly.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple projects. Think of past experiences where you had to troubleshoot issues or improve processes, and be ready to share these stories in detail.
✨Demonstrate Your Client-Centric Approach
Rithum values client satisfaction, so be prepared to discuss how you've ensured a positive onboarding experience for clients in the past. Share examples of how you've tailored training sessions or resources to meet specific client needs.