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- Tasks: Join our sales team to provide top-notch technical support and customer service.
- Company: Be part of a dynamic company focused on production and manufacturing excellence.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: This role offers a chance to work with key clients and enhance your technical skills.
- Qualifications: Must have at least 2 years of experience in sales or customer service.
- Other info: You'll be involved in quoting and ensuring the best service for our customers.
The predicted salary is between 36000 - 60000 £ per year.
Technical Sales and Customer Service Role I am looking for someone to work within a sales, customer service team to provide technical expertise, guidance, and high standards of customer service in all areas. Must be able to demonstrate excellent customer service and clear telephone manner. Minimum 2 years experience is essential. You will be dealing with key clients and have an interest in production and manufacturing. S Assist the sales team technically, working with Sales and Estimating, in accurately quoting our clients as and when required. Ensuring we are charging the correct price in terms of getting the maximum margin from the quote without risk of losing the order. This will involve technical review of the customers enquiry and artwork (when possible) to search for potential issues at this early stage. Provide high level technical communication with customers to ensure the service provided is best in industry and customer has total confidence in what is offered. Liaise with Admin to ensure the smooth transition of information from quote to order. Ensuring we have thought about the job correctly both technically and commercially. Also making sure we are administrating the job in the most efficient manner. Confidently be able to quote and raise orders as and when needed. Investigate customer NCR’s with a view to providing best corrective actions working with technical team. Where necessary…
Technical Sales Customer Service employer: Rite Recruit Ltd
Contact Detail:
Rite Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Customer Service
✨Tip Number 1
Familiarize yourself with the technical aspects of our products and services. This will not only help you in conversations with clients but also demonstrate your expertise during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a clear telephone manner, consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Research our key clients and understand their industries. Showing that you have knowledge about their business can set you apart and show your genuine interest in providing excellent service.
✨Tip Number 4
Be prepared to discuss your previous experience in sales and customer service. Think of specific examples where you successfully handled technical inquiries or resolved customer issues to highlight your problem-solving skills.
We think you need these skills to ace Technical Sales Customer Service
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your minimum 2 years of experience in sales and customer service. Provide specific examples of how you've demonstrated excellent customer service and technical expertise in previous roles.
Showcase Technical Skills: Detail your technical knowledge related to production and manufacturing. Mention any relevant tools or software you are familiar with that can assist in quoting and estimating for clients.
Communicate Clearly: Since the role requires a clear telephone manner, consider including a brief section in your application that showcases your communication skills. You might want to describe a situation where effective communication led to a successful outcome.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to demonstrate that you understand the role and its requirements, particularly around customer service and technical communication.
How to prepare for a job interview at Rite Recruit Ltd
✨Showcase Your Technical Knowledge
Make sure to highlight your technical expertise during the interview. Be prepared to discuss specific examples from your past experience where you provided technical guidance or resolved customer inquiries effectively.
✨Demonstrate Excellent Customer Service Skills
Since this role emphasizes high standards of customer service, be ready to share instances where you went above and beyond for a client. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Technical Scenarios
Anticipate questions that may involve technical reviews or quoting processes. Familiarize yourself with common issues in production and manufacturing so you can confidently discuss how you would handle them.
✨Communicate Clearly and Confidently
Practice your telephone manner and ensure you can communicate complex information clearly. This is crucial as you'll be liaising with key clients and providing them with confidence in your service.
