At a Glance
- Tasks: Support daily operations with admin tasks and hands-on yard assistance.
- Company: Join IAA Holdings, a leader in vehicle auction services.
- Benefits: Earn £13/hour, enjoy 28 days leave, and access employee discounts.
- Other info: Full-time hours, no weekends, and opportunities for professional growth.
- Why this job: Experience a dynamic role with varied tasks and great team spirit.
- Qualifications: Strong admin skills and a proactive attitude are key.
The predicted salary is between 13 - 13 £ per hour.
About Us
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading‑edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles.
Location: Red Lodge, Bury St Edmunds
Salary: £13.00 per hour
Hours: Full-Time | Monday to Friday | 8:30am – 5:00pm
We are looking for a motivated, organised and hands‑on Yard Administration Assistant to join our busy salvage operation in Red Lodge. Reporting to the Yard Operations Team Leader, you'll play an important role in supporting the day‑to‑day running of the site. This is a varied position that combines administration, customer service and practical yard support, making it ideal for someone who enjoys a fast‑paced environment where no two days are the same. You'll work closely with colleagues across the business to ensure our salvage operation runs efficiently while delivering excellent service to customers, buyers and suppliers.
About The Role
This is much more than a traditional administration role. While you'll be responsible for a wide range of administrative duties, you'll also be expected to support the wider Yard Operations team with practical tasks on site when required. You'll need to be comfortable working both in an office environment and outdoors in the yard.
Key Responsibilities
- Administration & Customer Support
- Process customer payments accurately
- Process, check and file transport invoices
- Liaise with the Finance team regarding buyer payments
- Book vehicles in for collection and delivery
- Process vehicle paperwork and maintain accurate records
- Monitor emails, Microsoft Teams and internal systems, ensuring requests are actioned promptly
- Update company portals and support Yard Operatives with PDA input
- Deal professionally with customer enquiries and collection queries
- Work closely with the Auction Services Team to resolve customer issues quickly
- Coordinate vehicle collections and returns with transport providers
- Arrange contractor visits and ensure vehicles are ready for inspection
- Welcome visitors and contractors, ensuring site procedures and PPE requirements are followed
- Yard Operations Support
- Assist with vehicle identification and VIN number collection
- Photograph vehicles to company standards
- De‑sticker vehicles ready for auction
- Support vehicle washing and preparation
- Assist with "Unable to Auction" activities
- Help return personal belongings to policy holders, including packaging, labelling and arranging collections or dispatch
- Obtain vehicle images and information for Engineering reports
- Assist with vehicle processing and auction preparation
- Support the Yard team with general operational duties as required
- Compliance
- Ensure waste carrier documentation is completed correctly
- Verify licences for Category B vehicle collections
- Complete documentation relating to vehicle releases and returns
- Follow company procedures to ensure legal and regulatory compliance at all times
What We're Looking For
We're looking for someone who enjoys working as part of a team, takes pride in delivering excellent customer service and isn't afraid to roll up their sleeves when needed.
You’ll Ideally Have
- Strong administration and organisational skills
- Excellent communication skills, both written and verbal
- Good IT skills, including Microsoft Office
- The ability to prioritise workload and work accurately under pressure
- Excellent attention to detail
- A positive, flexible and proactive approach
- A willingness to work both in the office and out in the yard
- Previous administration or customer service experience (desirable but not essential)
What We Offer
- £13.00 per hour
- Full‑time, permanent position
- Monday to Friday working hours – no weekends
- Ongoing training and professional development
- Free onsite parking
- Company uniform and PPE provided
- Telus Health employee wellbeing support
- Employee discounts on parts and selected vehicles
- Vodafone employee discount
- One paid volunteering day each year for a charity of your choice
- 28 days annual leave, including Bank Holidays
- Pension scheme with a 3.5% employer contribution
This role is subject to a satisfactory DBS and right to work checks.
Yard Administration Assistant employer: Ritchie Bros.
Ritchie Bros. is an excellent employer, offering a dynamic work environment in Gloucester and Banbury where safety and compliance are at the forefront of operations. With a strong commitment to employee growth through ongoing training and competitive benefits, including pension plans and generous holiday allowances, we foster a positive safety culture that empowers our team members to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Yard Administration Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ritchie Bros.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ritchie Bros. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Yard Administration Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ritchie Bros.:Your cover letter is your chance to shine! Tell us why you want to work at Ritchie Bros. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ritchie Bros.!
How to prepare for a job interview at Ritchie Bros.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
